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Assistant Fairmont, Gold Manager

Date Posted
9th January 2017
Hospitality, Tourism & Food Service
Job Type
Not Disclosed

Job Summary

By fostering an engaged team of service professionals as Assistant Fairmont Gold Manager, you will bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

Job Description

Summary of Responsibilities:
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:     
  • Reviewing daily reservations and ensuring all guest requests are completed
  • Providing accurate information to guests including attractions, activities, dining, special events and available services
  • Recording and efficiently managing/resolving guests’ complaints
  • Assisting with the management of room inventory including special projects and preventative maintenance (reporting malfunctions)
  • Assisting with promoting the operations’ products and services
  • Assisting with Budget preparation/ management and associated labour costs and operations’ expenses
  • Supervising, training, mentoring and developing colleagues; assisting with recruitment and performance reviews
  • Preparing team schedules, recording time and attendance
  • Developing and enhancing effective relationships and communications with internal and external stakeholders
  • Assisting with inventory and preparing required orders
  • Participating in and leading various meetings including team communication meetings
  • Assuming additional responsibilities in the absence of the Fairmont Gold Manager
  • Other related duties as assigned
  • 2 years experience in Front Office, 1 of which in a supervisory role required
  • Degree or Diploma in Hospitality Management an asset
  • Ability to converse in a second language an asset
  • Basic first aid certification or willing to complete
  • Proven superior supervisory, leadership and training skills
  • Proven knowledge of budget preparation and management
  • Excellent customer service, training, communication (verbal and written, fluent in English), interpersonal, organization, prioritization, multi tasking and problem solving skills; must be detail oriented 
  • Knowledge of Micros-Fidelio Property Management System an asset
  • Proficient with MS Office suite applications required
Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.

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