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Assistant Front Office Manager

Date Posted
24th November 2016
Reference
VAC-24284
Sector
Hospitality, Tourism & Food Service
Job Type
Permanent
Location
Bermuda
Salary
Not Disclosed

Job Summary

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts.

Job Description

Summary of Responsibilities: 
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
  • Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
  • Consistently offer professional, friendly and engaging service
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Train supervisors and fulfill training role in the absence of the trainer
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
 
Qualifications:
  • Passion for guest service
  • 3 years front desk experience with 1 year in which in a supervisory role required
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Micros-Fidelio Property Management System an asset
  • Should possess or seek certification in basic first aid
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

 

Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.

 


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