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CMB CDD & Onboarding Associate

Date Posted
30th November 2016
Banking & Financial Services
Job Type
Not Disclosed

Job Summary

Coordinate the onboarding process, including the collection of client information required to complete the Client Due Diligence (CDD) profile.

Job Description

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities

We are currently seeking an ambitious individual to join our team, working together with colleagues to manage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Diligence (CDD) profile

Major responsibilities

  • Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise
  • Request and follow-up with the client for outstanding information and documentation; including Know Your Customer (KYC), CDD and signed account opening documents
  • Execute requests for additional information from CDD Operations and liaise further with the client as required
  • Act as a point of escalation for the operations team and escalate cases to the RM

Minimum qualifications

  • University Degree and two to four years’ financial services experience working in a large corporation with cross border operations
  • Minimum two year’s Commercial Banking knowledge and experience
  • A record of successful accomplishment in providing consistently outstanding customer service
  • Demonstrated experience in the interpretation of constitutional and compliance documents
  • Proven record of delivery within challenging timescales
  • Ability to have difficult conversations
  • Good verbal and written communication skills



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