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Customer Service Officer

Date Posted
12th October 2016
Customer Service & Call Centre
Job Type
Not Disclosed

Job Summary

Applications are invited from suitably qualified persons to fill the post of Customer Service Officer in our Marketing & Corporate Communications Division (MCC).

Job Description

The successful applicant will report directly to the Manager, MCC and must have the following:

Educational Requirement

  • BSc. in Marketing or equivalent discipline
  • Proficiency in software applications, especially Microsoft Office (Word, Excel, PowerPoint, Outlook, Access).
  • Training in statistical analysis would be an asset
  • Two (2) years’ post qualification experience in a related field


Required skills and Specialised Techniques

  • Ability to work on own initiative with limited supervision
  • Ability to communicate effectively (both orally and in writing) at all levels
  • Excellent customer service orientation and interpersonal skills
  • Excellent analytical and comprehension skills


Duties and Responsibilities:

  • Liaise with relevant personnel to investigate customer (external/internal) complaints.
  • Maintain database of current and potential customers and prepare quarterly reports.
  • Monitor customer requests and feedback to facilitate timely delivery of quality service
  • Promote QMS and good customer service throughout the Council
  • Log client requests to electronic system and prepare monthly report.
  • Research and generate timely and accurate responses to customer queries
  • Assist in the coordination of activities to support the Council’s popularization and marketing activities e.g. exhibitions, trade fairs/expo and technology fora.


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