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Customer Service Officer (GMG/AM 2)

Date Posted
11th October 2016
Customer Service & Call Centre
Job Type
Not Disclosed

Job Summary

The North East Regional Health Authority is seeking to fill the position of Customer Service Officer (GMG/AM 2) at the Portland Health Department.

Job Description

The incumbent will be responsible for supervising the day-to-day activities of the customer service department within the framework of established policies and procedures; receiving and handling complaints in keeping within the Customer Complaints Management System; communicates, implement and interprets new and existing policies and procedures to staff within the facility and coordinates with other departments to resolve issues involving the customer service department.


Qualifications & Experience:

  • Diploma or Associate degree in related area
  • A minimum of two (2) years’ experience in similar capacity


Required Knowledge, Skills & Abilities:

  • Good analytical skills and sound judgment.
  • Ability to work on own initiative.
  • Excellent oral and written communication skills.
  • The ability to deal with the Public tactfully and to maintain favourable public relations
  • Ability to answer questions and to determine appropriate course of action for incoming complaints or calls
  • Ability to provide effective leadership and work as a part of a team
  • Effective interpersonal skills.
  • Working knowledge of the organization and operations of the work area.


Key responsibilities will include but not limited:

  • Assists in developing, implementing and monitoring quality assurance programme for the hospital.
  • Assist in providing and maintaining an effective public relations programme.
  • Liaises with section heads to ensure that support services for patients are provided efficiently and effectively.
  • Compiles progress reports on various aspects of health department activities for submission on a monthly basis or as required
  • Provides advice and guidance to members of staff in undertaking their respective tasks.
  • Coordinates, directs, and monitors staff activities to ensure prompt, courteous, and accurate responses are provided to customers.
  • Monitors efficiency and quality efforts of personnel and makes recommendations for training and coaching support.


We thank all applicants who apply, however only shortlisted applicants will be acknowledged

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