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Director, Social Security (GMG/SEG 5)

Date Posted
11th January 2017
Government & Public Sector, Insurance, Management
Job Type
Not Disclosed

Job Summary

Applications are invited from suitably qualified candidates to fill the post of Director, Social Security (GMG/SEG 5) in the Ministry of Labour and Social Security.

Job Description

Job Purpose

Under the direction of the Chief Technical Director, the incumbent has responsibility for efficient planning, operational management and control of the key programmes under the Social Security Division of the Ministry, through the execution of programmes for the development and maintenance of an effective social protection system for the country. This entails a client friendly system, ensuring efficiency in the administration of several of the Government of Jamaica’s non-contributory and contributory Social Security Programmes including: the National Insurance Scheme; the Public Assistance Division, Programme of Advancement through Health and Education (PATH); Rehabilitation, Compassionate and Emergency Relief Programmes.


Key Responsibilities

In keeping with Legislative and other prescribed procedural guidelines:

  • Manages, plans, directs and controls operations of the assigned social security programmes through the formulation of goals, programmes and activities designed to improve efficiency, service delivery, accountability and effectiveness in the Social Security Division and meets objectives;
  • Coordinates and monitors implementation of the contributory social insurance and non-contributory social assistance programmes. These include the National Insurance Scheme (NIS), Programme of Advancement Through Health and Education (PATH), Public Assistance Division (PAD), Compassionate and Rehabilitation Grants, Emergency Relief to Disaster Victims, Social and Economic Support Programmes and Operation of Entrepreneurial Grants/Tertiary Grants;
  • Assists Directors and Parish Managers of these Programmes in the preparation of Strategic Plans for the various Social Security Programmes and reviews these plans to ensure adherence with requirements of the guidelines;
  • Provides guidance and direction to foster development of the professional, technical and administrative capabilities of staff. This includes assessing training needs of social workers and facilitating local and overseas training through collaboration with the Training Unit of the Human Resource Development Division;
  • Makes recommendations to the Chief Technical Director for institutional and legislative changes for the provision of Social Security Benefits. These include: NIS Act, implementation of recommendation from Position Paper on the Reform of the National Insurance Scheme and the Actuarial Analysis on the sustainability of the current NIS Scheme. Oversees comprehensive review of Acts and participates in meetings;
  • The execution of a reengineering and business continuity process for NIS Systems and Procedures, including systems structure and functions of operational units as part of a Computerization Project;
  • Monitors and ensures adherence to provisions of the National Insurance Act, and compliance with protocols of the Reciprocal Social Security Agreements between Jamaica and its Regional and International Partners (CARICOM, United Kingdom, Canada and Quebec);
  • Oversees overseas Reciprocal Social Security arrangements for pension;
  • Monitors and reviews reports on NIS collections and contribution data and devises strategies to improve compliance levels of delinquent private and public sector employers, the self-employed and others in the Informal Sector;
  • Establishes and maintains communication and contact with designated senior officials of the Ministry of Finance and the Revenue Collection Agency to ensure efficient remittance of NIS contributions and compliance with the NIS Act by Private and Public entities;
  • Monitors the Tax Administration of Jamaica procedures to accommodate the implementation of the Revenue Administration Information System (RAIS) in an efficient manner;
  • Monitors the operational effectiveness of the Management Information System for National Insurance Scheme;
  • Provides guidance to Managers of the Ministry’s island-wide network of Parish Offices in their administration of the Social Security Programmes at the Parish Level;
  • Engages in dialogue with print and electronic media and addresses public fora on Social Security issues as directed;
  • Prepares briefs, draft speeches, and other reports on Social Security issues for information and use by the Minister;
  • Prepares Progress Reports on the implementation of Cabinet Decisions and Auditor General Audits by the Ministry;
  • Monitor operation of NI Gold Health Insurance Benefit and liaise with Administration Provider and prepares Reports;
  • Facilitates Digitization of Beneficiary payments implementation;
  • Deputizes for the Chief Technical Director or Permanent Secretary at inter-agency meetings, seminars, conferences and other occasions as required.


Required Knowledge, Skills and Competencies



  • Demonstrates competence in the field of social development
  • Proven excellence in policy analysis, policy formulation and implementation as well as the management of social programmes.



  • Ability to communicate with a wide range of stakeholders and clients both locally and internationally, as well as staff
  • Speaks and writes clearly and effectively
  • Demonstrates openness in sharing information and keeping people informed



  • Works collaboratively with colleagues to achieve organizational goals
  • Solicits input by genuinely valuing others’ ideas and expertise; is willing to listen and learn from others



  • Serves as a role model that other persons want to follow
  • Empowers others to translate vision into results
  • Is proactive in developing strategies to accomplish objectives
  • Establishes and maintains relationships with a broad range of people to understand needs and gain support
  • Anticipates and resolves conflicts by pursuing mutually agreeable solutions
  • Drives for change and improvement; does not accept the status quo
  • Shows the courage to take unpopular stands or decisions where necessary
  • Provides leadership and takes responsibility for incorporating persons with disabilities and gender perspectives in all areas of work and policy.
  • High ethical standards


Managing Performance:

  • Delegates the appropriate responsibility, accountability and decision-making authority
  • Makes sure that the roles, responsibilities and reporting lines are clear to each staff member
  • Monitors progress against milestones and deadlines
  • Regularly discusses performance and provides feedback and coaching to staff
  • Encourages risk-taking and supports creativity and initiative
  • Actively supports the development and career aspirations of staff



  • Competence in relevant social research software and email software
  • Competence in Microsoft Office Suite and Microsoft Projects
  • Capacity to prepare reports utilizing various spreadsheets, diagrams and formats


Minimum Required Qualification and Experience

  • Masters Degree in Operations Management, Public Sector Management, Development Studies or other relevant Social Science Discipline from a recognized University;
  • Advanced training in Public Sector Management;
  • At least ten (10) years’ experience at the Senior Executive Level, preferably in the Public Service or International Development Institution in managing delivery of programmes/services to the public;
  • Knowledge and expertise in International Relations.


Salary range $3,047,373 – $3,622,369 per annum and any allowance(s) attached to the post.


Please note that only short listed applicants will be contacted

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