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Guest Relations Manager

Date Posted
18th November 2016
Reference
VAC-24218
Sector
Hospitality, Tourism & Food Service
Job Type
Contract
Location
Cruise Ship
Salary
Not Disclosed

Job Summary

We are currently searching for Guest Relations Manager to join our team! Potential candidates must have proven experience in providing concierge services to guest in a front desk department within a resort, hotel, or cruise line.

Job Description

Responsibilities include:
  • Provide consistent highly personalized concierge services to our guests and effectively managing the operation of the Front Desk Department in order to ensure total guest satisfaction
  • Directs, coaches, supports, supervises and evaluates (in conjunction with the Hotel Director), the performance of all Front Office and Concierge staff
  • Coordinates the complete disembarkation process, in order to ensure proper disembarkation breakdown and that all departments involved are properly informed
  • Supervises the Event Coordinator in group functions and ensures invitations for onboard functions are sent out on a timely manner
  • Manages and maintains departmental finances within budgetary requirements

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