The Caribbean's Premier Career Network
Human Resources Clerk
Job SummaryThe HR Clerk will establish an effective working relationship with the HR Assistant and other key internal stakeholders, primarily staff, as necessary.
Reporting to the Human Resources (HR) Assistant, the HR Clerk will assist with a variety of human resources functions, including HR administration, workforce management and organizational development. The HR Clerk is responsible for completing clerical duties related to recruitment, organizational development, maintenance of records and ensuring HR related questions are addressed in a timely manner. The HR Clerk will further support the HR Assistant in coordinating agendas and meetings as well as handling documentation and filing.
The position requires a working level of knowledge of the human resources function and best practices as well as the Labour laws that govern The Bahamas, as well as strong customer service and communication skills.
- Supports the HR Assistant and Senior HR personnel with distributing communications as well as planning and completing employer sponsored activities.
- Assists with implementation of programs/techniques aimed at developing healthy relationships between the NHIA management and its employees
- Assists in the development of HR reports for business unit and consolidated management review on HR matters, such as recruitment, retention, talent management and development and separations. Provides necessary information for HR database records.
- Files records related to grievances, performance reviews, and disciplinary actions.
- Completes and files all other human resources related forms and other documents.
- Maintains human resource databases, supplies and inventory.
- Ensures that vacation and sick time forms are completed and filed appropriately.
- Responds to payroll questions and queries, communicates updates to staff.
- Supports the management, roll-out and distribution of employee benefits.
- Supports the implementation of a talent management program, including training and development, career development, succession planning, leadership development and mentoring programs.
- Files HR paperwork for new hires, termination and other status changes.
- Prepares new hire packets, benefit enrolment documents and other departmental forms.
- Supports and monitors the performance review and performance management process.
Operational and Resource Management
- Applies a working level of HR skill and expertise as well as basic knowledge of office and data management software, administrative practices and protocols and office equipment usage.
- Supports routine HR administrative process activities.
- Conducts routine administrative process activities, such as filing, data entry and reception duties, completing forms, updating spreadsheets/work documents, etc.
- Co-ordinates agendas, meetings and arrangements, handling confidential information and documentation.
- Maintains HR files, databases and supply inventories for the HR department.
System Transformation and Quality Assurance
- Completes a variety of HR related routine, standardized tasks and assignments.
- Resolves fundamental administrative support issues following clearly defined protocols and operating procedures.
- Identifies appropriate internal resources to resolve issues outside of established procedures.
- Follows standard administrative procedures and organization support practices and procedures when making routine decisions.
- Receives guidance from HR Assistant and other experienced HR staff members.
- Identifies areas for modification/revision to administrative procedures and processes that impact the HR department.
- Ensures day-to-day activities are conducted following appropriate practices and procedures.
People and Leadership
- Seeks performance input from HR Assistant and other senior HR members to identify own learning needs.
- Provides guidance to new staff, assisting in their orientation to the HR department and standard administrative processes and procedures.
Partnerships and Stakeholder Management
- Develops working rapport with internal stakeholders to identify needs and exchange routine information.
- Develops working rapport with external stakeholders to ensure timely response to queries and to resolve routine issues, identify needs, exchange routine information, and to respond to basic queries and exchange and clarify information.
- Screens routine stakeholder queries, responds to basic queries from staff, visitors and others as well as responds to administrative support requests.
Minimum Education and Experience
- A minimum of 5 BGCSEs including English Language with a passing grade of ‘C’ or above and a secretarial diploma (or equivalent) from an accredited institution.
- Minimum 2 years relevant experience.
- Demonstrates high integrity and ethical behavior
- Is respectful and supports diversity
- Is results- and action-oriented
- Has strong interpersonal skills
- Is a strong and effective communicator
- Demonstrates computer literacy
- Meets deadlines
- Good attendance and punctuality
- Attention to detail