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Technical Assistant I

Date Posted
30th November 2016
Reference
VAC-24353
Sector
Information & Communication Technology
Job Type
Permanent
Location
San Fernando
Salary
Not Disclosed

Job Summary

The Technical Assistant I provides day to day technical support to the Site and ensures smooth running of the technical operations.

Job Description

QUALIFICATIONS AND EXPERIENCE

  • Five (5) GCE ‘O’ Level or CXC-CSEC (General I, II or III from 1998) passes including English Language.
  • A  relevant  Technician’s  Diploma/Certificate  or  an  Associate  Degree  in  Information Technology from a recognized institution;
  • At least three (3) years’ work experience in a networking environment and familiarity with computer hardware, computer software and best I.T. practices.

 

PERSONAL ATTRIBUTES

The successful candidate will be expected to demonstrate:

  • strong interpersonal skills;
  • ability to communicate effectively both orally and in writing;
  • good time management skills;
  • excellent customer service skills.

 

MAJOR RESPONSIBILITIES

  • Monitors and maintains local area networks (LANs) and associated infrastructure at The UWI Open Campus San Fernando an Point Fortin Sites.
  • Monitors local network node connectivity to the wider Open Campus network.
  • Reports, troubleshoots and assists in resolving LAN and WAN connectivity issues.
  • Be the first level of technical support for both staff and students at the Site;
  • Conducts orientation classes for students including how to initially access the online learning environment;
  • Installs, maintains and repairs computers at the Site;
  • Assist in the installation, maintenance and repair of other equipment at the Site;
  • Maintains an inventory of equipment at the Site;
  • Assists students with uploading of assignments, downloading of study material;
  • Records students’ complaints and channels them to the relevant personnel for resolutions;
  • Supports users at the Sites in accessing enterprise and web conferencing applications (including but not limited to Banner, Blackboard Collaborate and Zoom);
  • Performs any other related duties as may be assigned.

 

Interested applicants must complete the UWI Open Campus application form along with a cover letter and curriculum vitae. 

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