Senior Customer Service Representative

Reference
VAC-37899
Contract Type
Full-Time
Industries
Automotive & Vehicle Repair
Location
George Town, Grand Cayman
Benefits
Health, Pension, Commission
Salary
US$3,500 to US$4,500 Per Month
Date Posted
21/06/2021
Expiry Date
31/08/2021
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. Mentor and give direction to junior team members and provide training on best practices.

Respond to incoming calls, emails and other message from customers and give them the right answers and directions
Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment

Serves as mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected.

Give report and feedback to management about the level of performance of members of staff in the organization.

Boost organizational performance, the CSR is always available to assist team leaders to evaluate and scrutinize current performance trends.

Knowledgeable and able to use MagStar to post and monitor inventory of items

 

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