Specialty Restaurant Hostess

Contract Type
Hospitality, Tourism & Food Service
Cruise Ship
Competitive Salary
Date Posted
Expiry Date
As a Hostess You will create a HAL Dutch Café experience for our guests by providing once-in-a-lifetime guest service with prompt service, quality beverages and products, and maintaining a clean, hygienic and comfortable environment.


Responsibilities and essential job functions include, but are not limited to, the following:

  • Responsible for providing professional, attentive service, with a personable approach.
  • Attends all food and wine tastings and is expected to have full menu knowledge.
  • Greets guests, creates a welcoming dining environment, presents menus, and explains daily specials to guests.
  • Works as a team to seamlessly execute all special events and theme dinners and lunches.
  • Delivers excellent guest service to all guests by acting with a ‘guest comes first’ attitude and connecting with the guest, consequently exceeding our guest service scores.
  • Responds to guest issues promptly and in a courteous manner. Makes decisions for service   recovery and follows up with guest and manger to ensure complete satisfaction.
  • Acts with integrity, honesty and ethics that promote the culture, values and mission of Holland America Line.
  • Maintains a calm demeanor during periods of high volume or unusual events and sets the pace for an enjoyable dining experience.
  • Anticipates guests’ needs by constantly evaluating environment and guests for cues.
  • Communicates information to chefs and wine stewards so that the team can respond as necessary to create the most efficient service possible.
  • Assists with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Promotes other specialty restaurants, special events and meets revenue targets.
  • Follows Holland America Line operational policies and procedures, including those for inventory handling and safety and security, to ensure the safety of all guests, officers and crew.
  • Maintains a clean and organized workspace at all times.
  • Is responsible for pre-shift set up.
  • Maintains regular and consistent attendance and punctuality.
  • Follows health, safety and sanitation guidelines in the workplace and for all products.
  • Carries out any other duties and responsibilities as assigned.

Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.

Language Requirements
Good knowledge of the English language is required.


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