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Administrator, Electronic Banking

Date Posted
28th July 2017
Banking & Financial Services
Job Type
Cayman Islands
Not Disclosed

Job Summary

Reporting to the Supervisor, Electronic Banking, you will be responsible for providing a high standard of service to customers and various functions relating to Butterfield Online and our ATM service channels.

Job Description

Your responsibilities will include:

  • maintaining a high level of processing accuracy and efficiency while entering customer account information into Butterfield Online and other applications 
  • performing research as required to resolve customer issues 
  • keeping records up to date and scanning completed work daily to the department drive 
  • adhering to established Bank Policies and procedures with your area of responsibility, reporting any usual occurrences to the appropriate authorities, as outlined in the policies 
  • acquiring and maintaining a working knowledge of the various applications used as part of your area of responsibility 
  • reporting, logging, and preparing incident reports for all fault occurrences with products of responsibility on day of occurrence. Providing management with completed logs as required 
  • any other duties as assigned by the VP, Manager or Supervisor in relation to areas of responsibility including Online Banking, and ATMS 

Required qualifications and skills:

  • High School Diploma or recognised equivalent 
  • minimum of three years of relevant work experience 
  • sound working knowledge of MS Office suite of products; especially Excel and Word 
  • must have excellent oral and written communication skills 
  • self-motivated, mature and reliable 
  • ability to work effectively as a team member within a very demanding work environment 

Salary Range: CI$30,000 to CI$38,000 per annum

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