Admissions Registration Clerk

POSITION OVERVIEW

The Admissions Registration Clerk is instrumental in translating the vision of BTVl’s student services into an unparalleled customer experience. As the first point of contact for prospective students, their families and other affiliates, this position is essential to the institution’s student-centred philosophy. It requires the delivery of precise and timely information while retaining the highest level of accuracy.

KEY RESPONSIBILITIES

• Assist prospective students with departmental and institutional information in a warm, friendly and professional manner, using active listening and problem solving techniques.
• Offer detailed information about BTVl’s programmes, admissions criteria, financial aid opportunities and other relevant services.
• Remain updated on changes to the institution’s programmes, policies and admissions requirements.
• Guide prospective students through the online application process.
• Ensure information requests from incoming phone calls and emails are responded to appropriately, in a timely manner and are seen through to resolution.
• Review applications for completeness and accuracy, ensuring all necessary documents are received.
• Accurately batch, process and update information in the Student Information System (Empower) Admissions module and on the web portal.
• Process Exemptions for International and National Exams.
• Review and process requests for Enrollment Verification Letters and/or Official Transcript requests submitted via Parchment Services.
• As directed by the Admissions Officer, perform the semesterly admissions records cleanup.
• Maintain accurate and organised records of all interactions with prospective students.
• Utilise the modules in the Student Information System (Empower) and web portal to complete tasks and run reports as directed.
• Debrief regularly with the Admissions Officer and Registrar and offer feedback and suggestions to improve the admissions process based on observations and interactions with prospective students.
• Provide support to the Recruitment Officer as directed by the Registrar.
• Ensure availability during peak periods, such as registration and provide assistance as needed.
• Maintain the confidentiality of all student records and departmental information.
• Perform other related duties as assigned.
• Perform other related duties as assigned.

JOB SPECIFICATIONS

Education: 

• Associate’s Degree in Business Administration or a related field OR
• Five (5) years experience in related field OR
• Certificate in Business or Office Administration and at least two years experience in similar capacity

Skills and Experience:

• Minimum Qualification: Certificate in Business or Office Administration.
• Required Experience: At least two years in a similar capacity. .

Specialised Knowledge and Abilities:

• Comprehensive understanding of BTVl’s programmes and academic policies.
• Demonstrated proficiency in office processes, software applications, Microsoft Word, Excel and web-based platforms.
• Exceptional interpersonal, analytical and communication skills, complemented by a customer-centric mindset.

Physical and Analytical Effort:

• Physical: Standard office-related tasks.
• Analytical: Ensure data accuracy.