Application Administrator

Contract Type
Information & Communication Technology
Kingston, St. Ann, St. Mary
Date Posted
Expiry Date
Applications are invited from suitably qualified candidates to fill the position of Application Administrator (Level 4) in the Tax Administration Jamaica (TAJ).

Job Purpose

To maintain a reliable and efficient Information and Communication Technology (ICT) environment; update and maintain the computer system and related equipment in the Revenue Service Centres (RSCs) and Tax Offices.


Key Responsibilities


  • Resolves  systems errors and maintains logs;
  • Liaises with the Systems Administrator to effect complex changes resulting from computer system issues to prevent future occurrence;
  • Maintains inventory of internal and external user accounts for all systems;
  • Performs weekly back-up of the Stamp Office Information System and the users files stored on the server;
  • Performs weekly back-up of the Motor Vehicle Title Tracking System (MVTTS), and the user files stored on the server;
  • Monitors the automatic back-up of Motor Vehicle Driver’s Licence System on a weekly basis;
  • Maintains current log of all off site back-ups executed and transmits to the off-site’s storage;
  • Advises the relevant Heads of Sections of changes/new patches to the corresponding system and prepares as well as conducts training on the changes;
  • Sensitizes users of ICT operational procedures; Sensitizes staff of and encourages their adherence to ICT security procedures;
  • Informs the Systems Administrator and General Manager/Collector of Taxes of all breaches identified;
  • Identifies and investigates misuse of users' access upon discovery;
  • Updates and maintains detailed logs of all ICT equipment as well as the dispatch and receipt of the equipment (i.e. printers, copiers, PCs, UPS, fax machines etc.) leaving and entering the office;
  • Configures printers and computers to operate on the network;
  • Installs and tests software and configures applications to facilitate use by users;
  • Creates and disables user accounts for INCRS, MVTTS, TCC Online and Tax Portal;
  • Configures computer applications and hardware to facilitate use by users;
  • Assists staff with using various computer applications and customers with e-filing;
  • Provides assistance with identification of issues with the equipment which may hinder the Collections Officers from accurately balancing daily transactions;
  • Keeps abreast of trends and developments in information technology in particular computer hardware and software;
  • Participates in meetings, workshops and discussions regarding matters that will affect the operations of the Tax Office;
  • Generates Management Information System (MIS) reports upon request;
  • Prepares and maintains schedules for transmitting  archive tapes for off-site storage;
  • Conducts First level application and hardware trouble shooting exercises;
  • Performs daily and weekly back-up of the Integrated New Cash Remittance System (INCRS) critical data for senior management;
  • Creates user accounts for both internal and external  users;
  • Participates in User Acceptance Testing (UAT) to assure business rules are adhered to while verifying the integrity of the applications;
  • Participates in system disaster and system failure recovery;
  • Participates and assists Office Manager with Board of Survey (BOS) exercises;
  • Participates in off-site collection programs (i.e. Property Tax Collection Drives at Community Centers);
  • Participates in Internal System Hardware Maintenance (i.e. Assist Computer Operator with maintenance activities);
  • Verifies and confirms maintenance activities of Service Providers (i.e. AIS Cashier Printer maintenance schedule, E-Gov Drivers Licence System);
  • Monitors and assists Service Providers in resolving and troubleshooting problems;
  • Monitors and assists with the maintenance of Anti-Virus services and definition files update;
  • Conducts periodic and random checks to verify authenticity of application transactions;
  • Liaises with Service Providers to ensure system reliability and continuity. (i.e. EGOV system INCRS);
  • Provides technical support and input into System decision to Site Managers;
  • Performs other related duties assigned by the Systems Administrator.


Required knowledge, Skills and Competencies

  • Comprehensive knowledge of the operating systems and applications used by TAJ
  • Comprehensive knowledge of computer architecture
  • Comprehensive knowledge of the operations and functions of TAJ
  • Working knowledge of the various tax laws, policies and procedures
  • Excellent decision making, judgment, analytical and planning skills
  • Excellent communication, team and interpersonal skills
  • Excellent time management and organizing skills


Minimum Required Qualification and Experiences

  • Bachelor’s Degree in Computer Science or its equivalent;
  • Two (2) years’ experience in a related area.


Special Conditions Associated with the Job

  • Highly confidential environment;
  • Will have to do some lifting of computer equipment and other supplies from time to time;
  • Long and irregular working hours;
  • High stress working environment;
  • May be exposed to low and/or cold temperatures due to the computers.


Salary range $1,572,099 – $1,933,484 per annum and any applicable allowance(s); (5 positions )


Please note that only shortlisted applicants will be contacted

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