Assistant Cage Manager

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in Casino Administration or related professional area.

OR

• 2-year degree from an accredited university; 1 year experience in Casino Administration or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Casino Work, Projects, and Policies

• Supports the scheduling, opening and closing of all table games, slot area and cashier operations.
• Assists with ensuring the integrity of all gaming activity and equipment in casino.
• Coordinates with Surveillance regarding the overall security of gaming and non gaming areas.
• Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.
• Liaisons with Lead Slot Technician on adjustments and repairs of games.
• Coordinates and implements casino work and projects as assigned.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Observes casino employees and provides feedback.

Maintaining Casino Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Maintains a strong accounting and operational control environment to safeguard assets.
• Promotes high visibility of casino in local market areas.

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Sets a positive example for guest relations.
• Promotes positive customer relations.
• Monitors and handles guest complaints by following the instant pacification procedures.
• Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.
• Provides guidance and professionalism on all disputes that may arise in the casino.

Additional Responsibilities

• Assists in other casino operations when needed.
• Participate in department wide projects and goals.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Demonstrates personal integrity.
• Uses effective listening skills.
• Demonstrates self confidence, energy and enthusiasm.
• Manages group or interpersonal conflict effectively.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
• Manages time well and possesses strong organizational skills.
• Presents ideas, expectations and information in a concise well organized way.
• Uses problem solving methodology for decision making and follow up.
• Ensures that cleanliness and condition of each area meets designated standards.
• Records all progressive readings prior to Casino opening and after closing.