Assistant General Manager

The resort features 59 rooms, suites, and villas, two restaurants & bars, a spa, a gym, a conference room, and a kids’ club.

The role focuses on ensuring guest satisfaction, maintaining efficiency across both front-of-house and back-of-house functions, and fostering cohesion in the workplace. The successful applicant will report directly to the General Manager and the Owners.

KEY RESPONSIBILITIES

• Assist the General Manager in overseeing daily operations and coordinating activities across all departments.
• Oversee Front Office operations to ensure guests are well cared for from arrival to departure.
• Supervise the Housekeeping Department and ensure daily checklists are followed to deliver excellent service while supporting revenue growth.
• Conduct daily property inspections to ensure the hotel is properly maintained and kept clean at all times.
• Support Food & Beverage operations to provide outstanding service and create unforgettable guest experiences.
• Collaborate with department heads to ensure effective and efficient operations across all business areas.
• Contribute to developing new procedures, policies, and upgrading standards to position the hotel as a world-class 5-star Small Luxury Hotel.
• Assist in enhancing the hotel’s public image, revenues, and overall growth.
• Support staff performance by communicating job expectations and planning effectively.
• Participate in recruiting, coaching, counseling, and disciplining employees.
• Demonstrate excellent customer service by assisting guests and resolving administrative or guest concerns.
• Replace the General Manager during his / her absence>

Candidate Profile

• Passionate about their work, people-motivated, energetic, highly organized, visible, and hard-working.
• Minimum of 3 years’ experience in a similar role at a 4- or 5-star luxury resort in the Caribbean.
• Strong attention to detail with excellent verbal and written communication skills.
• Excellent organizational and problem-solving abilities.
• Proven leadership and team management skills.
• Ability to lead by example, showing commitment and process expertise.
• Proficiency in computer use.
• Able to function under pressure and meet deadlines.

Additional Information

• The successful candidate must be able to live and work in the Caribbean Islands.
• The position is available from October 1st 2026, and includes single accommodation.
• Salary and package will be commensurate with experience and qualifications.
• Please note that only selected candidates will be contacted.