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Assistant Manager, Bankcard Security

Date Posted
8th August 2017
Banking & Financial Services
Job Type
Cayman Islands
Not Disclosed

Job Summary

Reporting to the AVP Accounting, Control Fraud, this role is responsible for managing all aspects of Bankcard security.

Job Description

The incumbent will ensure all fraud issues, resulting from fraudulent activity on credit and debit card accounts or fraudulent merchant activity, are handled to a high standard in order to prevent and minimise losses to the Bank and its customers. The incumbent will also be required to make informed decisions to maintain an acceptable balance between fraud control and customer service. This role is the most senior bankcard security position in the Cayman Islands, and the successful candidate will represent the Cayman department with both internal and external partners and clients.

Your responsibilities will include:

  • managing daily activities associated with chargebacks and disputes, ensuring strict adherence to the association chargeback regulations 
  • examining / analysing activities on cardholder accounts using fraud detection tools to identify suspicious transactions, and taking action to block accounts where fraud is suspected 
  • making informed decisions regarding the legitimacy of transactions 
  • reviewing security alerts and bulletins issued by MasterCard and Visa, keep up-to-date with chargeback rules and regulations, and keep abreast of any newly identified fraud patterns
  • watching for relevant association and industry vendor changes that would impact our business or profitability 
  • ensuring initiation of chargebacks, second chargebacks, collections, pre-compliance/ compliance requests, arbitration and good faith cases are dealt with within association timeframes 
  • ensuring lost and stolen reports and transactions are processed in an accurate and timely manner 
  • processing and requesting applicable compensation payments from Bankcard associations with respect to accounts compromised incidents 
  • maintaining strict adherence to Card Services security procedures and ensure that operations and premises conform to established regulations, while ensuring that operating efficiency and accuracy is achieved 
  • working with Customer Service and manage the  Fraud  teams  to  ensure  service  is provided to customers consistent with established and prescribed standards
  • dealing with staff issues including disciplinary procedures and the annual performance appraisal process 
  • ensuring that daily administrative work is efficiently handled by staff to meet all deadlines 
  • working with management as required on special projects involving new fraud monitoring tools or enhancements to existing ones 
  • undertaking other duties necessary for the smooth running of the department 

Required qualifications and skills:

  • Bachelor’s degree and general banking experience preferred with a minimum of 5 years being in Card Services 
  • in-depth knowledge and understanding of the MasterCard and Visa procedures and rules relative to the resolution of incoming (merchant) and outgoing (cardholder) charge disputes and fraudulent transactions 
  • in-depth knowledge and understanding of Falcon, EMS, Auth Plus, PCF and other FDR related fraud monitoring systems 
  • in-depth knowledge and understanding of inherent controls within key processes surrounding account maintenance 
  • strong analytical and problem solving abilities to recognise suspicious activity and to take appropriate action 
  • proven ability to supervise a team of employees 
  • Excellent communication skills, both oral and written 
  • excellent negotiation skills 
  • familiarity with Microsoft Office suite of applications 


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