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Associate III, Quality Assurance

Date Posted
21st December 2017
Reference
VAC-27730
Sector
Customer Service & Call Centre, Quality Assurance
Job Type
Permanent
Location
Montego Bay
Salary
Not Disclosed

Job Summary

Responsible for providing quality process and/or customer satisfaction and loyalty support.

Job Description

Scope:

  • Senior level job with considerable work experience
  • Has developed specialized skills or is multi-skilled through job-related training
  • Completes a variety of atypical assignments
  • May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
  • Completes work with a limited degree of supervision
  • Acts as an informal resource for colleagues with less experience
  • May lead a team in the performance of a variety of tasks that are generally routine
  • May have specialized external certification (technical roles)

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