Branch Manager, Retail Banking

Organisation
Butterfield
Reference
VAC-31345
Contract Type
Full-Time
Industries
Banking & Financial Services, Management
Location
Cayman Islands
Salary
Competitive Salary
Date Posted
12/04/2019
Expiry Date
03/05/2019
The incumbent will assign and direct all work performed and supervise all area of operations. The successful candidate will have hands-on approach and will be committed to the expansion and success of the business.

 

Your responsibilities will include:

  • managing the daily operations to guarantee that the branch is open and ready to conduct business each day
  • responsible for a high level of customer service by delegating various operational duties
  • assuming overall administrative responsibility for the branch
  • scheduling and assigning duties to branch staff and ensuring that adequate training is provided
  • conducting regular meetings to keep staff informed and to resolve problems
  • ensuring that all transactions are balanced at the end of the day, resolving any cash tellers’ differences
  • monitoring the cash treasury position for the branch, while adhering to branch’s cash limits
  • authorising wire transfer and fixed deposit instructions
  • responsible for the operation and servicing of the Automated Teller Machines (ATMs)
  • ensuring that the correct procedures for the Night Safe deposits are strictly followed at all time
  • responsible for the general maintenance of the branch, ensuring that all security procedures are strictly followed
  • ensuring compliance with regulations, procedures and policies
  • supervising, coaching and developing staff regarding service and sales expectations

 

Required qualifications and skills:

  • at least 10 years Retail Banking experience with a minimum of five years at an Assistant Manager or similar level
  • must be highly motivated, enthusiastic, sales and marketing oriented
  • must be proactive in owning and resolving problems
  • excellent written and verbal communication skills
  • excellent interpersonal skills; very customer service focused
  • proficient  in  Microsoft  Word,  Excel  and PowerPoint
  • very organised and works well independently, with the ability to prioritise and efficiently handle high volumes of work
  • must be flexible and able to multi-task in a relatively calm and professional manner
  • excellent leadership skills; ability to effectively develop support staff
  • professional qualification or certification in banking or related field would be an asset, e.g. FSD, AIB, AICB

 

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