Business Analyst (MIS/IT 5)

Job Purpose

Under the direction of the Director, Information and Communication Technology, the Business Analyst role is to work with clients to determine requirements and create and implement solutions. The Business Analyst gathers requirements, plans, develops, tests, implements and documents efficient business, financial and operations systems in support of core organizational functions and business processes. 

The Business Analyst will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of Information Technology systems investments. The Business Analyst will also assist in performing various tasks associated with the resolution of issues as they pertain to the Jamaica Legal Information Portal (JLIP). 

Key Responsibilities

Technical/Professional Responsibilities 

• Manages and expand the software development and database administration functions in support of the Ministry’s need for data and information; 
• Assists in the selecting, co-ordinating and managing outside technical software contractors, consultants, and/or vendor organizations to ensure timeliness of deliverables, quality standards and documentation are developed and followed for all IT functions; 
• Provides leadership in the strategic planning and development of customer self-care applications and external website functionality; 
• Ensures software development and database changes are standardized and where required, conform to established MLCA and GoJ standards and guidelines; 
• Defines, implements and documents software support processes, including staff and end user programming request, software problem escalation, and software problem resolution; 
• Provides expert advice on the evolution of software advancements and the potential application of new software to business opportunities and requirements; 
• Directs the implementation and execution of new/upgraded software via well-defined plans including procedures, deadlines and accountability; 
• Collaborates with business owners to define software and operational requirements for all projects; 
• Prepares progress reports to inform Information Technology Management of project(s) status and deviation from project objectives; 
• Oversees training programmes for the advancement of Software Developers and Database Administrators skills; 
• Prepares high quality detailed system design specifications from a conceptual design such as the result of programmes efforts produced by the system specified by user requirement; 
• Conducts fact-finding and analysis to provide input to requirements and participate in the development of a design system; 
• Serves as the technical lead on software projects; 
• Assists developers to track and resolve issues; 
• Provides leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development; 
• Prepares work plan for the team members; 
• Writes Systems Specifications/Requirements Documents for the new and current software applications; 
• Delegates tasks and responsibilities to appropriate personnel; 
• Identifies and resolves conflicts among team members; 
• Develops and delivers progress reports, proposal and presentation. 

Required Knowledge, Skills and Competencies

Core: 

• Leadership Skills 
• Negotiating Skills 
• Methodical 
• Planning and Organising 
• Excellent Time Management Skill 
• Excellent Organizing and Planning Skills 
• Excellent Oral and Written Communication Skills 

Technical: 

• Use of Technology 
• Technical Skills 
• Strong Project Management and Coding Skills 
• Excellent Problem Analysis and Resolution Skills 
• Analytical Thinking 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Computer Science or its equivalent; 
• Minimum of five (5) years of related computer experience with at least two (2) years in a supervisory management position.

Please note that only shortlisted applicants will be contacted.