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Chief Operations Officer

Date Posted
8th March 2017
Healthcare & Medical, Management
Job Type
San Fernando
Not Disclosed

Job Summary

The Chief Operations Officer reports to the Chief Executive Officer (CEO), and is a member of the Executive Management Team.

Job Description

He/She is responsible for attainment of the strategic goals and operational plans of the organization as approved by the Board of Directors and the Chief Executive Officer within the context of the Authority’s Vision, Values and Strategic Direction. 

The Chief Operations Officer is specifically responsible for the Operations, Human Resources, Finance, Supply Chain, Facilities, Hospital Administration, IS/IT, Health, Safety & Environment, Security Services and Disaster preparedness Departments. He/She is responsible and accountable for providing leadership in all aspects of the planning, operation and evaluation of the services and programs for the SWRHA ensuring that the strategic objectives and operational plans of the various departments are carried out to provide efficient and effective delivery of health care services within existing resources and within the boundaries of government legislation and policy.

The Chief Operations Officer will report to the Chief Executive Officer.


Key Functions and Duties

  • Plans, develops and implements strategy for operational management and development so as to meet agreed organizational performance plans within agreed budgets and timescales in the core functional departments.

  • Assists the Chief Executive Officer in the administration, direction and control of the daily operations of the Authority and in the establishment of corporate objectives so as to ensure that established work targets are achieved.

  • Provides direction for Disaster Preparedness and Emergency Services.\

  • Establishes and maintains appropriate systems for measuring necessary aspects of operational management and development.

  • Monitors, measures and reports on operational issues, opportunities and development plans and achievements.

  • Manages and develops direct reporting staff.

  • Manages and controls departmental expenditure within agreed budgets.

  • Liaises with other functional/departmental managers to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements.

  • Maintains awareness and knowledge of contemporary operational development theory and methods and provides suitable interpretation to directors, managers and staff within the organization.

  • Contributes to the evaluation and development of operational strategy and performance in collaboration with the executive team.

  • Develops and maintain organizational systems for the effective performance and smooth delivery of health operations and technical support services.

  • Co-ordinates the activities of the Operations Division with other Divisions of the Authority and with medical and nursing personnel to resolve operational issues and ensure continuous delivery of quality health care services.

  • Ensures activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.

  • Ensures accreditation standards are maintained in all functional areas.

  • Monitors and ensures the observance of standards, policies and procedures as laid down with respect to recruitment, training, discipline and conditions of service of all categories of employees.

  • Assesses and determines staffing needs and assists in policy formulation in the area of manpower planning and development.

  • Maintains productive working relationships within the teams.

  • Establishes partnership with private and public sector organizations.

  • Authorized to:

    - Approve Purchase Orders
    - Sign cheques in accordance with financial policy guidelines
    - Recommend the approval of operational and utilization review/research studies
    - Supervise and discipline subordinate staff
    - Prepare budgets for approval

  • Manages & performs any other relevant duties which may be assigned.


Key Knowledge, Skills and Abilities

  • Knowledge in general administration, financial management, supply chain management, project management, manpower planning, industrial relations, management information systems, quality improvement and strategic planning.
  • Knowledge of Public Service Rules and Regulations, Regional Health Authorities’ Act.
  • Knowledge of Health Sector Reform.
  • Excellent knowledge of Disaster Preparedness & Planning.
  • Knowledge of local engineering codes.
  • Knowledge of local and international safety codes pertaining to health institutions.
  • Leadership and complex organizational management skills.
  • Computer literate.
  • Knowledge of organization design and analysis techniques.
  • Project management skills.
  • Excellent presentation skills.
  • Excellent verbal and written communication skills.
  • Ability to establish and maintain effective working relationships with members of staff and the public.
  • Ability to multi-task.


Required Qualifications, Training and Experience

  • A Postgraduate Degree from an Accredited Institution in a discipline related to the Knowledge and Skills Requirements.
  • Ten (10) years of experience in a large multi-size unionized environment of which five (5) years must be at a senior managerial/supervisory level. 
  • Experience in a health care environment will be an asset.

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