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Community Relations Officer - (North East Region)

Date Posted
10th January 2018
Reference
VAC-27879
Sector
Media & Corporate Communications
Job Type
Permanent
Location
Ocho Rios
Salary
Not Disclosed

Job Summary

Applications are invited from suitably qualified individuals for the position of Community Relations Officer - (North East Region) in the Communication and Customer Service Department.

Job Description

QUALIFICATION AND EXPERIENCE:

  • University Degree in Mass Communication, English or General Arts
  • A minimum of three years related experience.

 

SKILL REQUIREMENTS:

  • Ability to draft speeches, prepare reports and make presentations.
  • Ability to design information pamphlets and draft releases for maximum effectiveness.
  • Highly developed written and oral communication skills.
  • Ability to gain cooperation through persuasive dialogue and representations.

 

REPORTING RELATIONSHIP:

Report to: Communication & Customer Services Manager

 

HIGHLIGHT OF JOB FUNCTION:

  • Plans and implements community relations programmes within the region, designed to create and maintain a favourable public image of the Agency.
  • Prepares and communicate information designed to keep the community informed about the Region's programmes, achievements or points of view.
  • Arranges meetings and make presentations on the Agency regarding policies and programmes to various organized groups and provides feed-back to the regional management team, as well as corporate office on customer concerns and suggestions.
  • Monitors the media's response to the Agency's policies and programmes and prepares responses.
  • Ensures the resolution of all customer complaints received by the department.
  • Seeks information and writes articles for employees' newsletter and coordinate the regions contributions to the Agency's Magazine.
  • Interfaces regularly with the Communication and Customer Services Department relating to activities in the region and to ensure consistent approaches and to provide ongoing evaluation of the communication programmes.
  • Assists the Communication and Customer Services Department in planning and implementing corporate events being held in the region and represents the Agency in community projects, public and social events.

 

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