Computer Technician (Level 3)

Contract Type
Information & Communication Technology
Kingston & Montego Bay
Date Posted
Expiry Date
Applications are invited from suitably qualified candidates to fill the post of Computer Technician (Level 3) in Tax Administration Jamaica (TAJ).

Job Purpose

To maintain computers, repair hardware components; assist users with the use of the systems and respond to reports of malfunction of machines.


Key Responsibilities


  • Carries out routine diagnostic and physical checks on the equipment in various communications rooms;
  • Conducts preventative maintenance;
  • Assists with the installation of computers and peripherals;
  • Installs and tests equipment;
  • Directs the unloading and un-crating of equipment
  • Verifies deliveries to ensure receipt of all items ordered
  • Ensures all network connections are in place for equipment;
  • Performs scheduled backup of systems and data as well as keeping PC disk space available;
  • Carries out periodic checks on equipment within the TAJ;
  • Effects simple maintenance on other computer equipment or maintains a presence when equipment are being serviced;
  • Responds to users’ report of equipment malfunctioning and, if necessary, assists users in understanding proper usage of equipment;
  • Reports complex problems relating to equipment used;
  • Manages and accounts for all dispatch forms;
  • Assists in inventory control of all equipment inclusive of equipment dispatch;
  • Keeps abreast of developments in the computer Industry;
  • Monitors the servicing of equipment by service providers;
  • Cleans all equipment and reports incidents of misuse or abuse;
  • Deals with/ resolves reported equipment or systems problems within the established time frame;
  • Ensures adherence to security policies;
  • Demonstrates knowledge of disaster preparedness plan for ICT and executes same when necessary;
  • Conducts software repairs as directed by the System Administrator;
  • Participates in system failure recovery;
  • Participates and Assist Asset Management Manager with Board of Survey (BOS) exercises;
  • Monitors and assist Service Providers in resolving and troubleshooting problems;
  • Provides first level support for the maintenance of Anti-Virus services and definition files update;
  • Liaises with Service Providers to ensure system reliability and continuity;
  • Identify and prepare hardware for disposal when appropriate;
  • Ensure hardware is stripped and secured before disposal;
  • Performs other related duties assigned by the System Administrator.


Required Knowledge, Skills and Competencies

  • Expert knowledge of computer equipment maintenance
  • Expert knowledge in computer system operation
  • Comprehensive knowledge of hardware support and maintenance
  • Comprehensive knowledge of computer architecture
  • Good communication, team and interpersonal skills
  • Problem solving skills
  • Good time management skills


Minimum Required Qualification and Experience

  • Diploma in Computer Studies or equivalent qualification;
  • COMPTIA A+ Certification would be an asset;
  • At least one year experience in a similar capacity.


Special Condition Associated with the Job

  • High stress working environment;
  • Exposure to low temperature due to computers;
  • May be required to work outside the normal hours and on weekends;
  • Will have to do some lifting of computer equipment and other supplies from time to time;
  • Travelling across the island (20%-35%).


Salary range $1,217,391 – $1,497,237 per annum and any applicable allowance(s); (2 positions).


Please note only shortlisted applicants will be contacted.

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