Consumer Protection Officer - Education

Contract Type
Media & Corporate Communications
Competitive Salary
Date Posted
Expiry Date
The incumbent will provide support to the CCRM on the day-to-day management of URCA’s consumer protection initiatives, with a focus on consumer education and awareness.


The incumbent will work through direct collaboration with Regulatory team members and external counterparts, work to identify project/program education needs, establish goals and objectives, and assist in developing recommendations that can be built into executable education plans and the development of appropriate policy guidelines. This role requires an ability to effectively communicate with multiple internal and external stakeholders, to support and facilitate ongoing collaboration amongst team members, and to produce and disseminate easy to understand communications regarding complex technical and regulatory issues. 



  • Able to liaise effectively with members of the public and other critical external and internal stakeholders; 
  • Able to draft correct and effective communication materials, including education awareness plans, responses to consumers and operators (as required); 
  • Skills in designing consumer communication / education programmes; 
  • Good planning and organizational skills; 
  • Ability to listen and respond timely to all inquiries and concerns; 
  • Strong customer service and conflict management skills; 
  • Ability to work equally well both independently and within a team on major projects; 
  • Ability to work well with others at all levels both within and outside the organization; 
  • Capable of conceptual and strategic thinking; 
  • Ability to absorb new facts, data and information rapidly; Strong time management skills; 
  • Excellent written and oral communication and inter-personal skills; 
  • Able to embrace and adopt the organization’s culture as an excellent team player; 
  • Demonstrated ability to pay strict attention to detail and demonstrate a commitment to high quality service; and 
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other applicable software tools. 



The successful applicant must have: 

  • Bachelor’s Degree in Business, Communications, Public Relations or other relevant area; 
  • At least three years’ progressive work experience in customer service/customer relations and or progressive experience in retail sales environment; and 
  • Experience gained within a customer relations department within a regulated industry, or consumer complaints function, would be an asset. 


URCA thanks all applicants for their interest but only applicants who have been short-listed and have the qualifications and experience requested will be contacted. 

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