Control Room Operator (OPS/TO3)

Key Responsibilities:

• Answer and log all telephone calls from the Commission’s tip lines, incident scene lines and forward promptly to the appropriate team;
• Create new case files on the Commission’s case management system in accordance with the Commission’s guidelines;
• Update log sheets;
• Manage the Booking Out Board and Essential Mapping;
• Liaise with Investigators at incident scenes;
• Coordinate teams and scene responses as well as record actions taken by employees, the Security Forces and the general public which is pertinent to the Commission.

Minimum Required Qualifications and Experience:

• Secondary School Education;
• At least four (4) CXC/GCE including English Language; and
• A minimum of three (3) years’ experience in a similar position.
• Certificate in Customer Service would be an asset.

Required Knowledge and Skills:

• Good attention to detail and accuracy in work product;
• Excellent communication skills (both written and oral);
• Good customer service and interpersonal skills;
• Excellent time management skills;
• Proficiency in relevant computer applications;
• Ability to meet performance and deadline driven output standards.

Thank you for your interest; however, only short-listed applicants will be contacted.