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Customer Service Clerk (PIDG/RIM 2)

Date Posted
11th August 2017
Reference
VAC-26598
Sector
Customer Service & Call Centre
Job Type
Permanent
Location
St. Mary
Salary
Not Disclosed

Job Summary

The North East Regional Health Authority, is seeking to fill the position of Customer Service Clerk (PIDG/RIM 2) at the Annotto Bay Hospital.

Job Description

The incumbent will be responsible for receiving and handling complaints in keeping within the Customer Complaints Management System; coordinating with other departments to resolve issues involving the customer services department and assists in the assessment of patients to augment fee collections and use of health cards.


Qualifications & Experience:

  • Minimum four (4) CXC/GCE O ‘Level subjects inclusive of English Language and Mathematics 
  • Diploma or Associate degree in related area would be an asset 
  • A minimum of two (2) years’ experience in similar capacity 


Required Knowledge, Skills & Abilities:

  • Excellent oral and written communication skills. 
  • The ability to deal with the Public tactfully and to maintain favourable public relations 
  • Ability to answer questions and to determine appropriate course of action for incoming complaints or calls 
  • Ability to provide effective leadership and work as a part of a team 
  • Effective interpersonal skills. 


Key responsibilities will include but not limited:

  • Assists in developing, implementing and monitoring quality assurance programme for the hospital. 
  • Assist in providing and maintaining an effective public relations programme. 
  • Liaises with section heads to ensure that support services for patients are provided efficiently and effectively. 
  • Compiles progress reports on various aspects of hospital activity for submission on a monthly basis or as required 
  • Provides advice and guidance to members of staff in undertaking their respective tasks. 
  • Coordinates, directs, and monitors staff activities to ensure prompt, courteous, and accurate responses are provided to customers. 
  • Monitors efficiency and quality efforts of personnel and makes recommendations for training and coaching support. 

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