Customer Service Representative

Organisation
Butterfield
Reference
VAC-31341
Contract Type
Full-Time
Industries
Customer Service & Call Centre
Location
Cayman Islands
Salary
Competitive Salary
Date Posted
12/04/2019
Expiry Date
03/05/2019
Perform a variety of functions, including processing transactions on savings, cheque and loan accounts, cashing cheques, selling draft orders and traveller’s cheques, and cross-selling products and services at opportune times

 

Your responsibilities will include:

  • cross-selling the Bank’s products and services proactively and documenting the same in a methodical manner
  • processing teller transactions for clients, within approved limits, and only after all checks are conducted
  • representing the Bank to clients in a courteous and professional manner, providing prompt, efficient and accurate service in the processing of transactions
  • handling the distribution of debit and credit cards along with online banking packages
  • cross-training in assigned posts, in order to effectively deputise in like-level positions
  • running cash position and balancing all cash at the end of the day following internal control and compliance procedures
  • receiving cheques and cash for deposit to savings, chequeing, call and loan accounts, and referring loan payment requests
  • verifying deposit amounts, examining cheques for endorsement and negotiability, posting items where required, before giving receipt to customer
  • handling the sale of traveller’s cheques and credit card cash advances
  • handling currency exchange within prescribed limits


Required qualifications and skills:

  • high school graduate with a minimum of four ‘O’ Level/CXC passes
  • minimum of two years banking experience
  • solid knowledge of the features of the Bank’s products and services
  • highly motivated, enthusiastic individual whom is sales/marketing driven, with the capacity to effectively probe clients and market the Bank’s products and services
  • good oral and written communication skills; ability to converse effectively with current and prospective clients with the intention of building excellent rapport with them
  • highly innovative and proactive in finding and spearheading the implementation of more efficient ways of assisting clients
  • competent in Microsoft Word, Excel, Outlook

 

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