Customer Service Representative

Key Responsibilities

• Daily processing of all orders received for delivery
• Handling all Customer Service related complaints and forwarding information to respective departments for analysis
• Checking driver invoices daily to ensure that all orders received are processed accurately and delivered on the requested delivery date
• Maintaining an up-to-date database of all customer contact information
• Collecting data and gathering routine reports and documents for management, accounting department and external partners
• Identifying recommendations to contribute to risk reduction and sustainable performance
• Any other duties as assigned

Minimum Qualifications

• High School Diploma
• BGCSEs including Math and English
• 2-3 years' experience in Customer Service, Tele-Sales and/or related field
• Excellent oral and written communication skills
• Excellent organizational skills
• Strong computer knowledge and skills (Microsoft Excel, Word, etc.)
• Ability to speak a foreign language (a plus)