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Director, ICT and Records Management (MIS/IT 6)

Date Posted
14th December 2017
Government & Public Sector, Information & Communication Technology
Job Type
Not Disclosed

Job Summary

Applications are invited from suitably qualified candidates to fill the vacant post of Director, ICT and Records Management (MIS/IT 6) in the Office of the Services Commissions (Central Government).

Job Description

Job Purpose

Under the general direction of the Director, Corporate and Special Services, the incumbent plans, co-ordinates and oversees the development, implementation, management and maintenance of a modern Information and Communications Technology (ICT) for the Office of the Services Commissions (OSC), based on the business plans/strategies of the Department and according to the Government of Jamaica policies.


Key Responsibilities

Policy and Strategic Management:

  • Participates in the development and implementation of the Corporate/Operational Plan and Budget for the Office;
  • Develops and implements the Annual Operational Plan and Budget for the Unit.
  • Manages the operations of the Unit;
  • Develops, implements and evaluates IT strategies/plans, policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision in accordance with Government regulations and in keeping with the organization’s objectives;
  • Prepares and submits reports, position papers and other documents as required;
  • Represents the OSC at local and international meetings, conferences and other fora as required.



  • Develops, implements and manages Service Level Agreements (SLAs);
  • Reviews requests for technology and makes recommendations, as appropriate, on alternative system options;
  • Develops computer information resources, providing for data security and control, strategic computing and disaster recovery;
  • Facilitates the procurement of hardware/software on behalf of the Department, in accordance with the Government’s procurement procedures;
  • Provides ICT policy direction and support services to Senior Management and Unit Heads, thereby planning and developing a variety of documents as required;
  • Oversees the management of ICT through the access and utilization of information systems such as email, internet and in the networking of information technology for the different Units (Unit Heads);
  • Ensures the management team is up to date and well educated on strategic Information Technology issues;
  • Selects, develops, implements and supports new systems and technologies;
  • Conducts post implementation reviews to ensure that benefits are achieved;
  • Ensures proper documentation, storage and dissemination of information pertaining to ICT systems, policies, procedures , plans and projects;
  • Formulates and implements an ICT acquisition strategy that ensures compliance with vendor licencing requirements, as well as Government of Jamaica’s procurement guidelines;
  • Provides technical advice to the Chief Personnel Officer and other relevant personnel on ICT matters;
  • Develops and maintains current and effective ICT training plans for the organization;
  • Collaborates with the relevant personnel to develop a programme for the effective communication of the Department’s policies, programmes and projects to its stakeholders;
  • Ensures that the organization’s website is current and accessible;
  • Conducts primary and secondary research and analysis of ICT and informs how these tools can be utilized in maximizing the organization’s ICT effectiveness;
  • Acts as resource person on selection panels service wide.


Human Resource Management:

  • Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring, coaching and performance assessment.
  • Ensures staff is aware of, and adheres to organizational policies and procedures;
  • Ensures the effective utilization of staff in the team to maximize productivity and enhance personal development;
  • Participates in the recruitment of staff for the Unit and recommends transfer, promotion, termination and leave in accordance with established Human Resource policies and procedures;
  • Establishes and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Unit’s and Ministry’s goals;
  • Ensures the welfare and developmental needs of direct reports are clearly identified and addressed.



  • Leads/participates in internal and external cross-functional teams to represent the views and interests of the Office as required;
  • Performs any other duties that may be assigned from time to time.


Required Knowledge, Skills and Competencies

  • Excellent leadership, management and interpersonal skills
  • Broad-based knowledge of the future direction and use of ICT by Government and the Private Sectors
  • Knowledge of the Government of Jamaica’s procurement procedures and Financial Administration and Audit (FAA) Act
  • Excellent problem-solving, strategic thinking and analytical skills
  • Sound Human Resource/People Management skills
  • Excellent oral and written communication skills
  • Sound personal and professional integrity
  • Confidentiality


Minimum Required Qualification and Experience

  • Undergraduate Degree in Computer Science or Management Information Systems or equivalent qualifications and training in current technology. A Master’s Degree in Information Technology or a related field would be an asset;
  • Proficiency in Project Management would be an asset;
  • Six (6) years’ experience in the Information Technology field, including three (3) years’ experience at the management level.


Salary range $1,758,169 – $2,089,910 per annum and any allowance(s) attached to the post. 


Please note that only short listed applicants will be contacted.

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