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Director, Laundry/Linen Services

Date Posted
11th August 2017
Hospitality, Tourism & Food Service
Job Type
Not Disclosed

Job Summary

Reporting to the Executive Housekeeper/Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

Job Description

Summary of Responsibilities:

  • Consistently offers professional, engaging and friendly service
  • Leadership of the laundry and valet departments
  • Ensure the highest level of cleanliness in accordance with Fairmont Hotels and Resorts standards, policies and procedures
  • Effectively leading employee relations within the laundry and valet departments
  • Maintain payroll records and scheduling of staff
  • Maintain inventory and equipment operations
  • Ensure good communication and relations with suppliers
  • Handle guest complaints and follow up on action required
  • Conduct monthly communication meetings and ensure effective employee performance management
  • Ensure the health and safety of all employees and guests
  • Promote team work within the department and ensure strong interdepartmental relationships
  • Planning, scheduling and hiring of all colleagues
  • Train, coach and develop staff in accordance with hotel standards to ensure the best quality of service is offered to our internal and external guests
  • Create, maintain and liaise with Laundry Mechanic to ensure effective preventive maintenance program of all equipment and timely repairs
  • Ensure the prompt, courteous pick-up and delivery of guest laundry
  • Prepare the annual Laundry operating budget including revenue streams, labor costs and operating supplies
  • Conduct monthly Rooms and Food & Beverage linen inventories and in conjunction with the Rooms Division and Food & Beverage Division Managers place quarterly orders to ensure adequate supplies based on business levels
  • Manage and enforce all Hotel policies and procedures
  • Maintains close and effective working relationships with all other Departments to ensure the J.D. Powers target is achieved.



  • A Hospitality Diploma an asset

  • Minimum 2 – 5 years experience in a management role in a similar position

  • Demonstrated knowledge of laundry machines and cleaning products for the laundry and valet

  • Proven superior supervisory and training skills essential

  • Proven organizational, communication and interpersonal skills including excellent verbal and written communication skills

  • Sound technical judgment and a capacity for innovation

  • Well-developed problem solving and leadership skills

  • Ability to effectively review, assess and modify work as needed to ensure continual progress towards desired results

  • Ability to handle multiple projects concurrently with a focus on results

  • Proficiency in Microsoft PowerPoint, Word, and Excel

  • Demonstrated commitment to continuous improvement with current knowledge on cutting edge technologies

  • Excellent team work skills and high level of initiative essential


Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel

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