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Director of Institutional Research
Job SummaryThe Office of Administrative Services is seeking a Director of Institutional Research to establish an Institutional Research Office which will be charged with building a team of individuals.
The Director of Institutional Research reports to the Vice President of Administrative Services and is responsible for planning, developing and managing a rich data system, as well as providing campus-wide information to the President, Provost and members of the University Administrative Council, for decision making. The successful candidate will manage scheduled and ad hoc reporting and data auditing functions requests, and be responsible for maintaining data and mechanisms for projecting performance on various performance metrics. A key responsibility is the provision of information for quality enhancement review (QERs) of all academic departments and degree programmes done on an annual revolving basis, and/or as required.
- Provide senior leadership in the collection, analysis, and reporting of information essential to institutional planning and accountability, administrative decision-making, and accreditation;
- Develop and update predictive models for student persistence and completion, and provide other strategic support for enrollment management;
- Take the lead in creating data visualizations and summary messaging;
- Recommend and create visuals for survey research data and institutional research data;
- Produce an annual Fact Book;
- Initiate and create interactive, accurate and modern data visualizations from scratch;
- Synthesize complex issues and present them in a creative and non-technical manner in both print and online, including data visualizations and dashboards;
- Work closely with Information Technology to define requirements for the data warehouse and develop automated key reports, helping to ensure data quality and consistency;
- Conduct special research studies using appropriate statistical methods to support administrative decision-making and fulfillment of the University's mission;
- Coordinate fulfillment of the unique information needs of internal constituencies and units in a client-centered environment, including, but not limited to, the Offices of the President, Provost, academic units and departments, enrollment management, the Strategic Planning Steering Committee, and all quality improvement programmes associated with institutional and programmatic accreditations, and other administrative units;
- Supervise the personnel and budget in the Office of Institutional Research;
- Meet new challenges related to institutional research and institutional effectiveness that may emerge over time;
- Assists with the SACSCOC Compliance Efforts.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent analytical, written and oral communication skills, and coordinating, report writing, and organizational skills.
- Ability to develop and deliver presentations.
- Ability to gather data, compile information and prepare reports.
- Must be a team player and have the ability to get along well with others.
- Strong proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Tableau software.
- Intermediate to advanced experience in statistical research, analysis, and reporting; using statistical software such as SAS, SPSS, R, Stata, or equivalent software.
- Strong interpersonal skills including tact, ability to deal calmly, courteously and effectively with internal and external constituents. Be able to manage conflicts.
- Ability to multitask and must be detailed oriented.
- Must have a strong sense of professionalism, ability to work independently, and in a group.
- Strong organizational skills, including the ability to manage competing priorities and deadlines;
- Demonstrated teamwork skills, team-oriented, and able to build morale and group commitments to goals and objectives.
- Master's degree in a relevant discipline;
- Minimum of five years' experience in higher education conducting educational, organizational, or institutional research (e.g., data entry, reporting to state and federal agencies, compilation and dissemination of fact books);
- Experience in successful management of multiple concurrent projects to meet deadlines;
- Demonstrated interest in broadening and deepening expertise in institutional research, evaluation, and outcomes assessment; and
- Proficiency with building and managing databases; website management and software languages for writing database queries.