The Caribbean's Premier Career Network
Fairmont Gold Manager
Job SummaryAs Fairmont Gold Manager, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.
Developing and maintaining exceptional relationships with guests, providing accurate information to guests regarding attractions, dining, special events and related services, ensuring all guest requests are met and all concerns are promptly resolved, recruiting, training and developing an empowered, enthusiastic, guest driven team; includes performance management, creating and implementing improvements to guest services, assisting with preparing and managing annual budget including reporting variances, developing and maintaining cohesive relationships with internal and external stakeholders, developing and maintaining an efficient reporting system for department deficiencies, managing inventory, planning and executing assigned projects. Assuming additional responsibilities as required.
Hospitality Management Diploma an asset, 3 years progressive experience, minimum of 2 years in a senior leadership position with supervisory responsibilities (Rooms Division or comparable) within a luxury hotel, active membership of Les Clefs D’Or and/or a second language would be assets, essential skills: superior interpersonal, customer service, entrepreneurial, diplomatic, leadership, communication, problem-solving, organizational, analytical and multi-tasking, must be professional, articulate, creative, accountable and results driven, operational knowledge of Property Manager, proficient with MS Office required