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Fairmont Gold Manager

Date Posted
12th January 2018
Hospitality, Tourism & Food Service
Job Type
Not Disclosed

Job Summary

As Fairmont Gold Manager, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

Job Description

Summary of Responsibilities:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:  

Developing and maintaining exceptional relationships with guests, providing accurate information to guests regarding attractions, dining, special events and related servicesensuring all guest requests are met and all concerns are promptly resolvedrecruiting, training and developing an empowered, enthusiastic, guest driven team; includes performance managementcreating and implementing improvements to guest servicesassisting with preparing and managing annual budget including reporting variancesdeveloping and maintaining cohesive relationships with internal and external stakeholdersdeveloping and maintaining an efficient reporting system for department deficienciesmanaging inventory, planning and executing assigned projects.  Assuming additional responsibilities as required.



Hospitality Management Diploma an asset, 3 years progressive experience, minimum of 2 years  in a senior leadership position with supervisory responsibilities (Rooms Division or comparable) within a luxury hotel, active membership of Les Clefs D’Or and/or a second language would be assets, essential skills:  superior interpersonal, customer service, entrepreneurial, diplomatic, leadership, communication, problem-solving, organizational, analytical and multi-tasking, must be professional, articulate, creative, accountable and results driven, operational knowledge of Property Manager, proficient with MS Office required


Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.

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