Front Desk Supervisor - Resort

Organisation
Aruba Marriott Resort & Stellaris Casino
Reference
VAC-42629
Contract Type
Full-Time
Industries
Hospitality, Tourism & Food Service
Location
Aruba
Salary & Benefits
Date Posted
18/10/2022
Expiry Date
15/12/2022
Aruba Marriott Resort & Stellaris Casino invites applications from suitably qualified candidates to fill the post of Front Desk Supervisor - Resort.


Duties and Requirements:

  • Assist staff with expediting problem payments (e.g., problems processing credit card).
  • Follow up with guest regarding satisfaction with guest-related issues. 
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit. 
  • Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). 
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. 
  • Block rooms in the computer and identify designated requirements and requests. 
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. 
  • Coordinate with Housekeeping to track readiness of rooms for check-in. 
  • Review shift logs/daily memo books and document pertinent information in logbooks. 
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. 
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. 
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. 
  • Anticipate and address guests’ service needs. 
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships with others. 
  • Ensure adherence to quality expectations and standards. 
  • Stand, sit, or walk for an extended period of time. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
  • Perform other reasonable job duties as requested.

 

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