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Group Sales Manager

Date Posted
26th April 2017
Hospitality, Tourism & Food Service, Sales and Business Development
Job Type
Not Disclosed

Job Summary

Reigning from Bermuda's highest point, over a majestic 100 acre estate, Fairmont Southampton is located on the southern shore of Bermuda.

Job Description

Summary of Responsibilities:

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

  • Meeting and exceeding personal sales room night booking goals : monthly, quarterly and yearly
  • Exceeding monthly Activity goals in each of the following categories:  site inspections, personal sales calls, entertainment and prospecting
  • Identifying and executing key action steps each quarter that will achieve booking goals
  • Working with DOGS and DORM to meet and exceed budgeted group room rate
  • Actively target and solicit new business within the territory
  • Traveling to Bermuda as needed to cover the sales office/interact with all departments, for group fam trips and key site inspections.
  • Managing your own annual travel and entertainment budget without exceeding your allotment
  • Utilization of Opera sales system in compliance with FHR and Fairmont Hotels of Bermuda standards
  • Developing key and developmental accounts that will generate long term business partnerships
  • Staying familiar with industry trends via appropriate publications/trade memberships if necessary
  • Ability to think strategically and maximize our group potential over need periods
  • Following up on leads in a timely and professional manner within the respective territory both by telephone and by written correspondence
  • Fully qualifying each piece of business to understand the full potential of the booking
  • Learning the strengths and weaknesses of our top competitors so as to be able to sell against them
  • Attending all required meetings (bi-weekly GRC call and daily 8:30am morning sales meeting). Participating in on going brainstorming sessions.
  • Coordinating with conventions services on groups involving rooms and banquet revenue
  • Adhering to all Fairmont Hotels & Resorts sales standards and procedures
  • Participation required annually on any Fairmont training workshops and achieving shop scores of 90% or more
  • Participate in all Fairmont Hotels & resorts territory sales events and trade shows, involves preparation of events, invitation of clients and facilitating of event
  • Performs other duties and projects as assigned.
  • Maintaining positive relations with all Guests, Vendors, Colleagues and Global Sales Offices while portraying a professional Fairmont image at all times
  • Overnight travel which may include weekends to conduct ongoing sales calls to clients in your territory
  • Manage and share one coordinator with two other Sales Managers



  • Must be a results-oriented, highly motivated individual, with a positive attitude that thrives in a team-based work environment
  • A Bachelors Degree and/or Hotel Management degree preferred.
  • Minimum of five years hotel sales experience a must with established strong relationships within the NY/NJ group Market in all key segments i.e. Financial, Association, Corporate Meeting, Incentive and Insurance.
  • Excellent written and verbal communication skills essential
  • Computer literacy including SalesNet and Microsoft Word and Excel essential.  Property Manager and PowerPoint experience preferred.
  • Ability to travel and work non-traditional hours is essential.


Visa Requirements: Candidates must be legally eligible to work in the United States.

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