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Guest Relations Manager

Date Posted
10th November 2017
Hospitality, Tourism & Food Service
Job Type
Cruise Ship
Not Disclosed

Job Summary

We are currently searching for Guest Relations Manager to join our team! Potential candidates must have proven experience in providing concierge services to guest in a front desk department within a resort, hotel, or cruise line.

Job Description

Responsibilities include:  

  • Provide consistent highly personalized concierge services to our guests and effectively managing the operation of the Front Desk Department in order to ensure total guest satisfaction
  • Directs, coaches, supports, supervises and evaluates (in conjunction with the Hotel Director), the performance of all Front Office and Concierge staff
  • Coordinates the complete disembarkation process, in order to ensure proper disembarkation breakdown and that all departments involved are properly informed
  • Supervises the Event Coordinator in group functions and ensures invitations for onboard functions are sent out on a timely manner
  • Manages and maintains departmental finances within budgetary requirements

Qualifications/Minimum Requirements:

  • Minimum of two years hospitality experience in a four or five star resort, hotel, or cruise ship
  • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent
  • Ability to read, write and speak English clearly and distinctly
  • Must be able to accommodate a 4 months on / 2 months off contract schedule
  • Strong communication skills in additional languages are desired
  • All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
  • Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training 


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