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Guest Service Agent

Date Posted
8th May 2017
Hospitality, Tourism & Food Service
Job Type
Cayman Islands
Not Disclosed

Job Summary

Grand Cayman Marriott Beach Resort invites applications from suitably qualified candidates to fill the position of Guest Service Agent.

Job Description

Duties & Responsibilities

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. 
  • Secure payment; activate/reissue room keys. 
  • Ensure rates match market codes, document exceptions. 
  • Verify/adjust billing for guests. 
  • Communicate to appropriate staff when guests are waiting for an available room. 
  • Advise guest of messages. 
  • Clear departures in computer system. 
  • Coordinate with Housekeeping to track room status and guest concerns. 
  • File guest paperwork or documentation. 
  • Operate telephone switchboard station. 
  • Run and check daily reports, contingency lists, and credit card authorization reports. 
  • Supply guests with directions and information. 
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. 
  • Arrange transportation for guests/visitors. 
  • Count and secure bank at beginning and end of shift. 
  • Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. 
  • Notify Security of any reports of theft.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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