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Head of Business Services - Supplied Services
Job SummaryHSBC Bank Bermuda Limited is seeking a highly motivated and dynamic individual to lead the Supplied Services team.
HSBC Bank Bermuda Limited is seeking a highly motivated and dynamic individual to lead the Supplied Services team, ensuring that Global Businesses and Functions requirements of Supplied Services are defined, agreed and that Supplied Services is aligned and delivers to those requirements. Additonally, they will ensure the right level of service quality is provided by Supplied Services to internal and external customers, whilst meeting regulatory and risk requirements.
- Oversight of Tellers, Vault operations, and ATM support teams
- Ensure all vendor governance tasks are performed in accordance with global standards and Financial Crimes Compliance (FCC) requirements
- Maintain Service Level Agreements (SLAs), ensure proper due diligence and provide support to offshore teams
- Bachelor’s Degree or significant relevant banking experience in analytical, managerial and operational roles
- At least 5 years’ experience in a financial services environment with specific expertise in operations and process management.
- Ability to analyze processes and implement incremental changes
- Proven people management skills
- Excellent written and oral communication skills