Head of Propositions

Contract Type
Banking & Financial Services, Management
Competitive Salary
Date Posted
Expiry Date
HSBC Bank Bermuda Limited is seeking a highly qualified and experienced Head of Propositions to join its Customer Value Management team within the Retail Banking & Wealth Management business.

The Head of Propositions will be responsible for banking proposition management initiatives, with a primary focus on product and performance management.


Major responsibilities

  • Managing and developing current (Premier, Advance and Mass) and future propositions
  • Planning and implementing core RBWM business strategies and policies for propositions
  • Customer portfolio management of different customer groups and performance management
  • Managing a team of professionals, establishing performance standards and ensuring execution of the business strategy
  • Interacting with Senior Management around customer & financial data analysis, execution of local strategy in deliver against the annual operating plan (AOP)


Minimum qualifications

  • Educated to degree level or equivalent
  • Experience in Senior Propositions and team management role(s)
  • Experience in Customer Relationship management roles (asset, but not required)
  • Understanding of customer segmentation management and knowledge of customer analytics, techniques and principles.
  • Ability to think strategically and to innovatively shape and communicate new concepts as defined by global Propositions but designed to meet local needs and opportunities
  • Strong Project Management skills including ability to manage multiple projects simultaneously
  • Strong communication skills, including the ability to align key internal and external stakeholders to achieve business objectives


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