HR Specialist

Contract Type
Human Resources & Recruitment
Competitive Salary
Date Posted
Expiry Date
The purpose of the position is to effectively develop and coordinate the human resources functions of the Agency


The Telecommunications Agency is a body corporate established under the Telecommunications Act 2016. The Agency’s focus is regulating and facilitating the development of a modern, efficient and high performing telecommunications sector. The Agency’s functions are inter alia, to advise the Minister of Telecommunications on sector policy, receive and review applications for licenses, exemptions and frequency authorizations and to monitor performance and ensure compliance of the terms and conditions associated with same


Principal Responsibilities 

The Job Holder is primarily responsible for the following:

Leadership and Direction

  • Monitoring emerging and long-term trends and needs in the area of human resource development and planning and organizational development.
  • Contributing to the development of proposals aimed at ensuring that the Agency has human resource capabilities that enable it to respond in an appropriate manner with particular focus on performance management and succession planning
  • Mentoring and coaching subordinate staff to contribute to their personal and professional development and to enhance performance



Personnel Functions

  • Preparing or updating employment records related to hiring, transferring, promoting, and terminating
  • Explaining human resources policies, procedures, laws, and standards to new and existing employees
  • Ensuring new hire paperwork is completed and processed
  • Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
  • Addressing any employment relations issues, such as work complaints and harassment allegations
  • Processing all personnel action forms and ensuring proper approval
  • Coordinating the hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks


Workforce Planning and Employment

  • Ensure that investment in human resources is aligned with the Strategic Plan and the statutory requirements of the Agency
  • Implementing the organization’s recruiting strategy
  • Participating in applicant interviews
  • Administering pre-employment tests
  • Assisting with completing background investigations
  • Processing transfers, promotions, and terminations


HR Development

  • Co-ordinating and conducting training sessions
  • Administering on-the-job training programs
  • Evaluating the effectiveness of training programs
  • Maintaining records of employee participation in all training and development programs


Total Rewards

  • Analyzing job duties
  • Writing job descriptions in consultation with unit managers
  • Performing job evaluations and job analyses
  • Conducting and analyzing compensation surveys


Employee and Labor Relations

  • Interpreting union contracts
  • Helping to negotiate collective bargaining agreements
  • Resolving grievances and/or assisting in grievance procedures
  • Advising supervisors on union contract interpretation


Risk Management 

  • Developing and administering health and safety programs
  • Conducting safety inspections
  • Maintaining accident records
  • Preparing reports for various statutory authorities are required.


Financial Management

  • Developing and submitting capital and operational estimates for inclusion in the Annual Budget of the Agency for approval by the Director and the Board
  • Managing expenditure in accordance with delegated authority and within limits authorized by the Board of Directors
  • Ensuring that supporting records and documentation for financial transactions are generated and stored in accordance with the Agency’s Record Management Policies, Standards and Systems.
  • Ensuring that financial transactions conform with the Financial Regulations of the Agency, the Financial Management and Accountability Act and the Audit Act
  • Reporting and Controls
    • Ensures timely preparation of operational reports as required by the Director, Board, funding agencies and statutory bodies and reviews same for accuracy
    • Development of appropriate Human Resources Policies and Procedures for the approval of the Board and maintenance of the HR Manual


Advocacy and Representation

  • Building and maintaining mutually beneficial relationships with key stakeholders
  • Representing the Agency at regional and international meetings as required


Key Competences

  • Core Values: Integrity, Respect, Service, Accountability
  • Core Competencies: Professionalism, Discretion, Teamwork, Results Focus
  • Functional Competences: Communication, Problem Solving, Analytical Thinking, Planning & Organizing
  • Managerial Competences: Leadership, Strategic Thinking, Empowering Others, Building Trust, Judgement & Decision Making


Knowledge, Skills and Specialized Techniques

  • Comprehensive knowledge of:
    • Organizational Development
    • Performance Management
    • Compensation and Benefits Administration
  • Sound Knowledge of
    • Occupational Health and Safety Act
    • Termination of Employment and Severance Pay Act
    • National Insurance Requirements
  • Ability to create and foster a positive and motivating work environment which encourages teamwork, critical thinking and feedback that improves the quality of work, productivity and inter-personal relationships


Qualifications and experience

  • A master’s degree in Human Resources Management, Business Administration or Public Administration (or equivalent) and at least five (5) years of progressively senior experience in one or more of the above fields as evidenced by increasing responsibility for staff, budgets and policy development


  • A Bachelor’s degree in Human Resources Management, Business Administration or Public Administration (or equivalent) and least seven (7) years of progressively senior experience in one or more of the above fields as evidenced by increasing responsibility for staff, budgets and policy development. 



The incumbent supervises the Accounts Officer (Human Resources) 


Complexity and job challenge

The position derives its complexity and challenges from:

  • The need to produce outputs that will have significant impact on the working environment, working practices and employee satisfaction/morale
  • The dynamic nature of the telecommunication and other ICT-related sectors and the highly specialized nature of the regulatory sector.
  • The need to maintain the credibility of the organization to a wide variety of stakeholders. 


Authority and independence

The job holder has the authority to:

  • Supervise staff within the guidelines of the Employment Manual
  • Formulate and propose operational systems
  • Approve expenditure within authorized budgets
  • Implement approved policy


Working conditions

  • The job is performed in a modern office environment
  • Moderate local travel to is required sometimes to destinations with access restrictions
  • Occasional overseas travel may be required 


Job Performance Criteria

  • Performance Management systems are in place and are regularly updated for relevance
  • Hiring into all positions is completed on schedule
  • Termination procedures including exit interviews, return of assets and completion of statutory requirements are adhered to
  • Orientation and Induction procedures/processes are done for all new hires


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