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ICT Technical Officer

Date Posted
8th January 2018
Reference
VAC-27846
Sector
Information & Communication Technology
Job Type
Permanent
Location
Port of Spain
Salary
Not Disclosed

Job Summary

The incumbent is required to provide technical support in the operations and maintenance of the ICT infrastructure of the Ministry/Department under the guidance and direction of a supervisor.

Job Description

Duties include: installation and support of personal computers and related software; monitoring the operations of the Ministry/Department’s IT and networking infrastructure; assisting with the installation of computer and networking infrastructure; and responding to and addressing IT incident reports and requests for help.

DUTIES AND RESPONSIBILITIES:

  • Installs or removes hardware and/or software, using defined installation instructions and tools; tests and corrects malfunctions, and documents results in accordance with procedure; provides assistance to users in accordance with agreed procedures; and updates related maintenance and configuration records. 
  • Treats with security breaches of or security attack on IT system/network/personal computer to limit damage in accordance with the Ministry/Department’s security policy; and applies defined security controls to personal computers and related components. 
  • Monitors and logs the actual ICT services provided to users, compared to that required by service level agreements, and liaises with supervisors in the resolution of any breaches. 
  • Assists professional staff with the release and deployment of changes and updates to the live IT environment, records activities and results; and assists with early support activities such as providing support advice to users. 
  • Investigates and acts on minor security breaches with the IT infrastructure, takes defined corrective action, and updates relevant security records and documentation in accordance with established procedures. 
  • Receives and handles service desk and incident management requests for IT and networking infrastructure support following agreed procedures, and maintains relevant records. 
  • Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution for the IT and networking infrastructure of the organisation. 
  • Assists with the performance of regular backups and restores, and tracks offsite storage, according to agreed operational procedures. 
  • Performs other related duties as assigned. 


KNOWLEDGE, SKILLS AND ABILITIES
KNOWLEDGE:

  • Knowledge of defined components of IT and networking infrastructure.
  • Some  knowledge  of  the  principles,  tools  and  techniques  required  for  the management and control of ICT within a government based or business organisation.
  • Some knowledge of project management tools and techniques.


SKILLS AND ABILITIES:

  • Ability to install/remove hardware and software.
  • Ability to recognise and correct IT security breaches.
  • Ability to communicate effectively both orally and in writing.
  • Ability to operate as part of a team.
  • Ability to establish and maintain effective working relationships with colleagues.
  • Ability to interact positively with members of the public and external stakeholders.

 

MINIMUM EXPERIENCE AND TRAINING:

  • Minimum of three (3) years’ relevant technical experience. 
  • Training as evidenced by the possession of a recognized Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area. 


We thank all applicants for their interest and advise that only those persons, who meet the minimum qualifications and experience required for the position will be contacted.
 

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