Information Systems Manager (MIS/IT6)

Job Purpose

Under the general direction of the Director, Technical Services & Network, the Information Systems Manager is responsible for the development, implementation and management of information communications systems and automated business processes to satisfy the information needs of NLJ Staff and customers. The incumbent is also responsible for providing library-related information & communication technology (ICT) services to libraries/information units in the Jamaica Libraries and Information Networks (JAMLIN). The Information systems manager has responsibility for monitoring ICT operational procedures and internal policy guidelines.

Key Output

• Stewardship of ICT Governance Frameworks (Policies & Procedures)
• Leadership in Digital Transformation Initiatives
• Maintenance of a Robust Cybersecurity Posture (Information Security Strategy)
• Oversight of ICT Asset Management
• Management of the ICT Business Continuity & Disaster Recovery Program
• Provision of Technical Services and Support
• Fostering of Staff Digital Literacy & Enablement
• Operational Integrity of the Library Management System (LMS)
• Coordination of National Partnership Support for the Jamaica Library & Information Network (JAMLIN)
• Preservation and Development of National Digital Infrastructure (Union Catalogue)
• Leadership in Team Development & Performance Management (Workplans, Reports, and Appraisals)
• Strategic Sourcing & Vendor Management

Key Responsibilities

Technical

• Lead Cybersecurity and Data Privacy Efforts. Ensure 100% of critical IT systems and Infrastructure are covered by up-to-date, approved policies (Security, Data Governance, Disaster Recovery).  Maintain compliance with protecting corporate data, patron information and irreplaceable cultural assets.
• Develop and Execute the IT Strategic Plan: Formulate and lead the implementation of a multi-year technology roadmap that is directly aligned with the National Library’s strategic goals, ensuring technology acts as a key enabler for expanding digital public access, preserving Jamaican cultural heritage digitally, and fast-tracking the digitization of the National Collection.
• Manage and optimize the KOHA LMS Ecosystem:Act as the product owner and subject matter expert for the KOHA Library Management System. This includes leading its implementation, integration, and configuration for external JAMLIN clients as a fee-based service, ensuring high availability and performance for both internal and hosted systems.
• Drive Digital Service Innovation:Champion the development and adoption of new technologies and digital initiatives for Patrons and Stakeholders.  This includes overseeing the plans for the online Union Catalogue, public Wi-Fi, Digital archive, and the development of new web applications (e.g., the ISBN administration system for local publishers).
• Oversee Business Continuity and Disaster Recovery (BCDR): Ensure the resilience of critical systems, maintain verified backups of all digital assets (especially irreplaceable cultural heritage resources), and conduct regular tests of recovery procedures.
• Manage Enterprise Systems and Cloud Services:Oversee the entire technology stack, including network infrastructure, cloud services (Microsoft 365), servers, and storage. Ensure high availability, performance, and cost-effectiveness.
• Own the Library Management System (LMS) and Core Applications: Coordinate implementations, upgrades, integrations, and vendor relationships to ensure these systems effectively support the NLJ and as the primary technical liaison for JAMLIN members.
• Develop and maintain documentation for Information Systems and procedures.  Develop, review, and update all IT policies.  Chair the committee, appointed by the Board of Management, with responsibility for ICT Governance.

Management/Administrative

• Provide technical participation in the development or acquisition of business and information systems.
• Represents the Library’s technical interest in meetings, conferences, and other functions
• Develop, implement, monitor, and report on Branch operational plans and budgets
• Develop Annual budget for the branch to support the projected operational requirements

Human Resource Management & Team Leadership

• Lead and Develop the ICT Team: Ensure continuous improvement, innovation, and succession planning in operations.   Identify skills/competencies gaps and collaborate with the Director HRM&A to develop and implement staff development and Succession Plans for the branch.
• Cultivate a Collaborative Culture: Promote strong working relationships between the INS branch and other branches, ensuring technology is viewed as a collaborative partner in achieving the library’s mission.
• Manage the performance targets and related activities of direct reports to include Work Plan formulation and periodic appraisals.

Required Skills/Competencies

• Software-Defined Networking & secure network architecture (FortiGate)
• Hybrid/Cloud Infrastructure Management (e.g., Microsoft Azure, AWS) and Windows Server
• Integrated Cybersecurity & Resilience Planning: Develop & implement strategies (proactive threat management, automated backups, and disaster recovery plans)
• Microsoft 365 Ecosystem Administration (SharePoint, Power Automate)
• Core Networking & Advanced Security Protocols, including secure configurations for TCP/IP, DNS, DHCP and implementation of HTTPS/TLS and VPNs for secure remote access
• Virtualization & Containerization Technologies (e.g., VMware, Hyper-V)
• Multi-OS Environment Expertise: Proficiency in Windows Server, Linux distributions, and their management in on-premises, virtualized, and cloud contexts.
• Scripting & Process Automation for system administration and integration
• Database Management & Interoperability: Expertise in MS/SQL, cloud-native DBs (e.g., Azure SQL). Knowledge of APIs for system integration.
• Working knowledge of:
  • UNIX/LINUX and Windows operating environments.
  • DBMS, preferably IBM DB2 & MS/SQL.
  • Excellent analytical, problem solving and decision-making skills
     

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in computer science / information technology OR the equivalent professional qualification.
• Minimum of (5) years’ experience in computer networking with systems analysis.
• Training in administrative principles and techniques of management
• Training in project management would be an asset

Successful candidate:

• May be required to work beyond normal working hours to include weekends
• Will required to travel both locally and internationally in the execution of official duties
• Must possess a valid driver’s license and operate a reliable motor vehicle

We appreciate all responses, however only shortlisted candidates will be contacted