ITOS Incident Coordinator

Organisation
The People Team
Reference
VAC-32512
Contract Type
Full-Time
Industries
Information & Communication Technology
Location
Antigua
Salary
Competitive Salary
Date Posted
09/09/2019
Expiry Date
23/09/2019
A fast growing international company seeking to further expand and diversify its team invites qualified candidates to apply for the position of ITOS Incident Coordinator.
 

Key Responsibilities:

  • Provide comprehensive first-tier IT support for the efficient resolution of incidents and requests.
  • Handle multiple incoming Events and Reports: acknowledge, interpret, prioritize, document, investigate & resolve (or escalate), and notify.
  • Provide excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure customer satisfaction.

 

Position Specific Requirements:

  • Degree or technical certificate with two or more years of technical support experience.
  • ITIL® Foundation certification.
  • Excellent English communication skills, both verbal and written.
  • Knowledge of major desktop software applications, hardware, and networking concepts.

 

Only shortlisted candidates will be contacted.

 

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