ITOS Support Lead

Organisation
The People Team
Reference
VAC-32513
Contract Type
Full-Time
Industries
Information & Communication Technology
Location
Antigua
Salary
Competitive Salary
Date Posted
09/09/2019
Expiry Date
23/09/2019
A fast growing international company seeking to further expand and diversify its team invites qualified candidates to apply for the position of ITOS Support Lead.
 

Key Responsibilities:

  • Manage and lead a team of System Engineers and Incident Coordinators, including scheduling, staffing decisions, development plans and performance feedback to ensure key competencies are met to support business needs.
  • Ensure delivery of consistent, high quality support services 24/7, follow the sun model.
  • Clearly define and communicate job expectations, vision and provide direction.

 

Position Specific Requirements:

  • Experience in People Management, Incident Management, Technical Support, Customer Service and Process Management.
  • Demonstrated experience supporting enterprise applications such as BI, ERP, CRM as well as usage of production support solutions such as AppDynamics, Uptrends, Icinga, Grafana, Splunk, etc.
  • Excellent verbal and written communication skills
  • ITIL Foundation certification at minimum.
 

Only shortlisted candidates will be contacted.

 

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