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Learning and Development Consultant

Date Posted
20th December 2017
Education & Training, Hospitality, Tourism & Food Service
Job Type
Cruise Ship
Not Disclosed

Job Summary

As a member of the Global Learning and Organizational Development Team, the Learning and Development Consultant is responsible for influencing the career and professional development of our crew members.

Job Description

The position delivers a variety of organizational development interventions along with professional training and development programs. This role conducts needs assessments and creates vessel development plans with onboard Leadership to enhance productivity and growth.

This position serves as a coach, mentor, consultant and ambassador of the enterprise.

Career snapshot: 

  • Responsible for the development and talent management of our crew members
  • Ensures brand standards are consistently exhibited by all crew members
  • Provides professional internal consulting that creates measurable performance solutions and long-term growth and development for all crew members
  • Conducts train-the-trainer sessions with shipboard managers and supervisors in an effort to ensure the effective transfer of job-specific knowledge and skill to crewmembers, and to assist managers and supervisors in maintaining brand operational standards
  • Provides feedback and coaches instructors to improve effectiveness of training methods and delivery of training
  • Works closely with the OD and Crew Manager in support of succession planning, career paths and executive development on board vessels
  • Provides ongoing coaching of high potential BOT graduates from the headquarters session once back onboard their ships
  • Provide psycho metric instruments
  • Ensures the effective training and development of all crew
  • Provides performance management consulting and feedback
  • Accurately identify talent through talent reviews and performance discussions


  • Senior professional versed in learning and development practices, preferably in an upscale hotel, cruise line or in a large corporate organization
  • Experience in coaching senior level Leadership
  • Knowledge of principles and techniques of coaching, mentoring and performance consulting
  • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques
  • Knowledge of adult learning principles, and ability to facilitate in larger and small group settings
  • Possess superior time management and organization skills with the ability to multitask and manage in a fast pace multicultural environment
  • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs
  • Bachelor’s degree in Human Resources, Psychology or related field from an accredited college or university or the international equivalent and Masters preferred
  • Able to live onboard ships and/or travel extensively across the world to various ships
  • All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
  • Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training

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