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Manager I, Quality Assurance

Date Posted
16th November 2017
Reference
VAC-27424
Sector
Quality Assurance
Job Type
Volunteer
Location
Kingston
Salary
Not Disclosed

Job Summary

Responsible for providing quality process and/or customer satisfaction and loyalty support.

Job Description

Scope:

  • Adapts departmental plans and priorities to address resource and operational challenges

  • Requires in-depth knowledge and experience

  • Decisions are guided by policies, procedures and business plan; receives guidance from manager

  • Generally domestic accountability

 

Primary Responsibilities:

  • May perform one or more of the following:

  • Manages the operation of the organization's total quality management (TQM) program

  • Oversees the development of systematic approaches for assuring high quality services that meet customer needs

  • Coordinates program communications to employees

  • Develops training and related reward systems

  • Develops, implements, and leads key process improvement efforts and influences cross-functional efforts

  • Develops systematic approaches for assuring high quality services

  • Identifies the interface of key activities within and between the functions of the organization

  • All other duties as assigned

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