Patient Experience Coordinator

Reference
VAC-32201
Contract Type
Full-Time
Industries
Healthcare & Medical
Location
Nassau, Bahamas
Salary
Competitive Salary
Date Posted
07/08/2019
Expiry Date
23/08/2019
The Patient Experience Coordinator will provide oversight and coordination of the Customer Experience Department.


POSITION RESPONSIBILITIES

  • Is accountable for all phases of Doctors Hospital Customer Experience Strategic Goals including planning, directing, prioritizing, implementing, analyzing and reporting
  • Implements, executes, and hardwires evidence-based, prescriptive tools, tactics and techniques to improve clinical, operational, and service excellence
  • Assists to increase the hospital’s performance by introducing and implementing new clinical programs and utilizes better practices to improve the patient/family experience
  • Serves as an internal consultant by establishing and maintaining excellent working relationships with leaders and caregivers at all levels in the organization in order to improve the experience of the caregiver, physician and patient/family
  • Assesses customer’s needs and makes plans for their short and long-term health-related goals
  • Able to respond to situations including emergencies and other changing circumstances in a focused manner
  • Demonstrates the ability to provide counseling and debriefing for patients and relatives during and after traumatic events such as a code blue, an assault, or death
  • Completes reporting and analysis of metrics for satisfaction surveys, complaints etc
  • Coordinates effective airlift process for local and international patients
  • Performs special projects, studies and reports


PERSONAL ATTRIBUTES

  • Excellent leadership and relationship building skills
  • Creative problem solver
  • Performs well in high pressured situations
  • Excellent written and oral communication skills
  • Capable of working independently


QUALIFICATIONS/EDUCATION

  • Baccalaureate Degree in Nursing, Psychology, Social or Behavioral Sciences, or related field
  • Excellent Computer Skills
  • Licensed by The Bahamas Nursing Council
  • BLS & ACLS certified.
  • Minimum of 5 years nursing management experience or patient advocacy related work preferred

 

You may also be interested in...

Senior Laboratory Manager (Sustainability/Environmental Science Research) - Nassau
The incumbent for this post must have excellent organizational and communication skills as well as experience managing a chemical or environmental research laboratory.
Salary: Competitive Salary Town/City: Nassau
Quantity Surveying Technician - Port of Spain
The incumbent will work with various departments to documents projects' requirement, provide technical support to Project Unit and perform other technical duties that will assist the team achieve its goals.
Salary: Competitive Salary Town/City: Port of Spain
Human Resource Information Systems Officer (GMG/AM 3) - Kingston
Under the direction of the Director, Human Resource Management, the incumbent provides and manages efficiently, Human Resource Management Information Systems.
Salary: Competitive Salary Town/City: Kingston
Payment Officer (FMG/AT 2) - Kingston
The incumbent is responsible for control and payment of fortnightly paid salaries and wages to staff in the Ministry of Science, Energy and Technology, Government Electrical Inspectorate Division and the National Commission on Science and Technology.
Salary: Competitive Salary Town/City: Kingston
Administrative Assistant (GMG/AM 2) - Kingston
The incumbent is responsible for providing assistance in directing and controlling the administrative functions, so as to ensure effective management and implementation of all activities of the Unit in keeping with its objectives.
Salary: Competitive Salary Town/City: Kingston