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PC Systems Department Manager

Date Posted
28th July 2017
Reference
VAC-26482
Sector
Information & Communication Technology
Job Type
Permanent
Location
Bahamas
Salary
Not Disclosed

Job Summary

Manager of the PC support activities which include the administration, security, maintenance, support, and lifecycle of PC systems and Printers/Multi-Function Devices (MFDs) on multiple Microsoft Windows Active Directory domains of varying sizes

Job Description

Responsibilities:

  • Provide technical and administrative leadership to between 5-6 people.
  • Provide specialized technical support for tier 3 level tickets, which requires several years of experience with System Administration, Group Policy, STIGs, HBSS policy, and general security policies that are applied to workstations.
  • Maintain DoD security compliance of PC systems and printers/MFDs.
  • Provide 24/7 on-call support during range operations.
  • Manage the help desk support operations.
  • Establish and meet quarterly and yearly milestones.
  • Interface with other IT groups on IT project implementations.
  • Interface with other managers and customers to provide business solutions.
  • Manage IT equipment property tracking and disposal.
  • Manage department classified equipment tracking, including classified hard drive accountability.
  • Develop and maintain a lifecycle plan for PC and printer/MFD replacement.
  • Oversee Configuration Management of PCs, printers, and MFDs.
  • Oversee system upgrade strategies.
  • Manage department procurement budget and the ordering of equipment and parts for lifecycle, inventory, and to satisfy customer requests in a timely manner.
  • Manage client software support.
  • Provide input for enterprise-wide disaster recovery and continuity of operations planning.
  • Maintain an efficient PC imaging process.
  • Maintain clean and organized work areas.
  • Create/maintain technical documentation.
  • Regular communication with management regarding system status, particularly with an eye towards business impact.
  • These duties apply to both an unclassified business environment, a retail services environment, and a classified operations environment requiring, at times, 24 hour support.
  • Perform other duties as assigned.

 

 

Qualifications:

  • Bachelor’s degree in an associated discipline or equivalent combination of education and experience. 
  • At least ten years of experience in support of PC systems. 
  • Management experience is preferred. 
  • Must meet IA certification requirements, which may require A+ CE, Network+ CE, or Security+ CE, CISSP, Microsoft Windows 10 certification or Microsoft Server Administration.
  • Leadership skills to guide and mentor staff.
  • Strong organizational and communication skills
  • Strong customer service skills.
  • Project Management experience.
  • Strong analytical and problem-solving skills in the area of PC and client software troubleshooting for Microsoft Windows
  • Helpdesk ticketing software, ideally Numara Track-It.
  • ·PC imaging solutions.
  • Providing clear direction and establishing efficient processes for the PC Systems Team is critical. 
  • Extensive experience in enterprise-level support of Windows PCs. 
  • PC security patching solutions.
  • Providing clear direction and establishing efficient processes for the PC Systems Team is critical. 
  • PC management software.
  • Dell desktops and laptops.
  • Ability to lead and to work as part of a team.
  • While not required, familiarity with DoD Information Assurance compliance requirements is considered desirable.
  • Must be able to travel to a somewhat remote island with limited medical facilities.
  • This position requires the individual to be eligible to obtain a US Government security clearance; US Citizenship is required.
  • A valid US Passport and Driver’s License is required.

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