Performance Monitoring Officer (GMG/SEG 2)

Job Purpose

Reporting to the Director, Corporate Planning and Performance Management, the incumbent is responsible for monitoring the performance of assigned Ministry’s portfolio entities against established performance targets in the Corporate and Operational Plans, and providing technical support to improve performance levels of the entities. 

Key Responsibilities

Technical/Professional: 

• Conducts follow-up activities on quarterly performance reviews of assigned Ministry’s portfolio public entities, to ensure compliance; 
• Prepares and presents periodic status reports on the assigned portfolio entities, highlighting performance challenges, areas of weakness and strategies for implementation; 
• Undertakes special assignments to investigate operational activities of assigned Ministry’s portfolio entities, as well as complaints; 
• Conducts field assignments in collaboration with the Ministry’s Monitoring Team or as directed by the Director, Corporate Planning and Performance Management, in order to assess operations and compliance with required procedures, to verify status of projects and other activities and to provide feedback and strengthen liaison relationship; 
• Assists in conducting research and identifies best practices to facilitate the development of performance indicators and targets of assigned Ministry’s portfolio entities; 
• Liaises with assigned portfolio entities and relevant Department Heads within the Ministry, to co-ordinate administrative matters; 
• Co-ordinates the dissemination of information from the Ministry to assigned portfolio entities; 
• Assesses the adequacy of the performance management systems in assigned portfolio entities and makes recommendations for improvements; 
• Provides input to the Director, Corporate Planning and Performance Management, on the needs of the Ministry’s portfolio entities and makes recommendations in this regard;
• Provides performance feedback to Ministry’s portfolio entities, through oral and written reviews and reports; 
• Utilizes information technology systems to conduct ongoing performance assessment, monitoring review and analysis of assigned Ministry portfolio entities; 
• Assists in the co-ordination/planning of meetings and/or workshops hosted by the Ministry, in relation to its portfolio Public Bodies; 
• Assists and provides technical support to Committees established by the Ministry, in relation to its portfolio entities; 
• Assists in the preparation and timely completion of the Corporate Plan of the assigned portfolio entities; 
• Assists with the development and implementation of customer satisfaction surveys;
• Collaborates with the Corporate Planner to work with assigned Ministry’s portfolio entities to address performance issues through a process of problem solving; 
• Participates in major activities hosted by assigned Ministry portfolio entities, and engages in consultation with other Government representatives and key stakeholders, as required;
• Collaborates with assigned portfolio entities in implementing performance improvement initiatives, by sharing current productivity and statistical data, produced nationally and internationally; 
• Assists in the design of Corporate Planning processes and procedures, in conjunction with the Director, Corporate Planning and Performance Management and the Corporate Planner;
• Works closely with the Director, Finance and Accounts, Director of Budget and Commitment Control and Corporate Planner, to verify the inputs, priorities, format of plans and performance criteria of assigned portfolio entities; 
• Provides a strong liaison role with assigned Ministry’s portfolio entities in setting performance standards, to improve service delivery and customer relations;
• Collaborates with the Policy Analyst, to facilitate the implementation of social policies and co-ordination of cross cutting policy issues; 
• Liaises with Policy Analysts to draft Papers and Cabinet Submissions, as required, to support changes in policy, legislation and regulations for the assigned portfolio entities;
• Performs other duties and responsibilities which may be determined from time to time. 

Required Knowledge, Skills, and Competencies

Core: 

• Excellent interpersonal skills 
• Excellent use of initiative 
• Ability to work as a part of a team 
• Excellent organizational skills 
• Excellent knowledge of the organization’s policies and procedures 

Functional: 

• Excellent knowledge of social policies 
• Excellent oral and written communication skills 
• Good presentation and project management skills 
• Excellent analytical skills 
• Excellent proficiency in the use of relevant computer applications 
• Excellent working knowledge of performance management techniques and their application, including the relationships between national and Ministry policies and the missions, visions, strategic objectives, key outputs, performance indicators, targets and actual performance of the Ministry and its Public Bodies 
• Excellent working knowledge of Government policy formulation, monitoring and evaluation processes

Minimum Required Qualification and Experience 

• Bachelor’s Degree in Sociology, Economics, Public Sector Management or Management Studies; 
• Three (3) years related experience at a technical/professional level; 
• Training in modern approaches to performance management; 
• Understanding and practical experience of policy development skills, including international conventions, legislative and regulatory development, research and evidence-based policy formulation. 

Please note that only shortlisted applicants will be contacted.