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Programme Officer

Date Posted
13th July 2017
Consulting & Project Management, Education & Training
Job Type
St. George's
Not Disclosed

Job Summary

Applications are invited for suitably qualified persons for the post of Programme Officer, The University of the West Indies, Open Campus, Grenada.

Job Description

The Programme Officer assists students in accessing the Open Campus' programme offerings and relates functionally to the Head of Continuing and Professional Education (CPE) in the Office of the Director Open Campus Country Sites (OCCS), the relevant Programme Managers in the Academic Programming area and to the Assistant Registrars in the Registry.



  • a Degree in Education, Business Administration, Information Technology or other related disciplines or comparable knowledge and experience in education management;
  • at least five (5) years relevant experience at a senior administrative level preferably in a tertiary institution; and
  • knowledge and experience in an online and distance learning environment, as well as curriculum design, project management and workforce training.



The successful applicant should possess:

  • an ability to communicate effectively, both orally and in writing with people of varying levels of training and experience;
  • an ability to work independently and creatively;
  • excellent time-management skills;
  • knowledge of administrative procedures, preferably within the UWI context;
  • an excellent understanding and knowledge of workforce training and national human resource development trends and needs.
  • strong organizational ability;
  • strong computer skills;
  • excellent interpersonal skills;
  • excellent team building skills;
  • a solid knowledge of higher education academic programming and course coordination; it is important to note that experience with and/knowledge of distance education modalities would be a definite asset.



The Programme Officer will be responsible for the completion of the following duties and tasks.

Duty 1.0: Programme Monitoring and Delivery

  • Work with the Head of Sites and the Head of CPE in the Office of Director OCCS in building the programme delivery capacity of the Sites.
  • Liaise with the relevant Coordinators in the Academic Programming Division for delivery of academic programmes.
  • Assist with the coordination and monitoring of regional and new programmes offered at the Sites.
  • Oversee the planning and developing of schedules for delivery of various courses and programmes.
  • Incorporate new approaches to programme delivery under UWIOC (e.g. blended learning approach; face-to-face/multi-media, on-line, videoconference, teleconference).
  • Collaborate with external agencies e.g. the private and public sectors, in the offering and delivery of courses/programmes.
  • Assist with the direction of the examination operations for all Open Campus programmes.
  • Maintain the programme documentation for programmes offered at the Sites.
  • Collate data and report on the outcome of course evaluation questionnaires.


Duty 2.0: Student Services and Satisfaction

  • Liaise with the Campus Registrar and relevant Assistant Registrars on student matters such as recruitment, admissions, student support services, examinations and other assessments.
  • Coordinate the annual registration and orientation processes for OC Programmes.
  • Ensure that student needs, concerns and complaints are fully dealt with in a timely and satisfactory manner.
  • Oversee the processing of student matters e.g. Leave of Absence, Withdrawal, Evaluation of programmes/tutors, etc.
  • Assist with the coordination of appropriate graduation exercises when necessary.


Duty 3.0: Human Resource Management

  • Supervise, assign duties and manage the job performance of support staff at the Sites as assigned for more effective face-to-face, letter, fax, telephone or internet responses to students and the general public.
  • Oversee responses to enquiries from students, external customers and the general public about OC programmes.
  • Identify, recruit, select, assign, evaluate, retain or discontinue the services of part-time lecturers for various courses.
  • Assist the Head of Sites in the selection, recruitment, orientation and ongoing training/development of staff.


Duty 4.0: Special Projects

  • Work with the Head of Sites in identifying, developing and implementing relevant projects and programmes for outreach, institutional building and for workforce training and development.
  • Work closely with all relevant parties/stakeholders in the implementation of enterprise-wide systems such as Enterprise Resource Planning (ERP).


Duty 5.0: Representation of Head of Site

  • Oversee the day-to-day operations of the Sites in the absence of the Head of Sites.
  • Represent the Head of Sites at functions, meetings and other activities when required.


Interested applicants must complete the UWI Open Campus application form along with an up-to-date curriculum vitae. 

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