Receptionist

Organisation
Norwegian Cruise Line
Reference
VAC-31075
Contract Type
Contract
Industries
Hospitality, Tourism & Food Service
Location
Cruise Ship
Salary
Competitive
Date Posted
08/03/2019
Expiry Date
02/04/2019
We’re continually seeking top talent who are passionate about hospitality and committed to being their personal best.
 

POSITION SUMMARY / ESSENTIAL FUNCTIONS

  • Acts as a filter for guest complaints or concerns to Concierge;
  • Ensures front desk logs and reports are maintained within Company Standards;
  • Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
  • Pro-active approach to problem solving;
  • Telephone duties;
  • Comment card data entry and other administrative duties as required;
  • Embarkation and debarkation duties (guest check-in);
  • Ensures sufficient amount of printed matters available at all times;
  • Logging guest issues in front desk logs and ensures follow up completed;
  • Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.;
  • Attends front office meetings;
  • Daily follow-up of all front desk logs;
  • Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser
  • Responsible for setting up guest account, cash payments and guest account queries;
  • Providing US Dollars and foreign currency exchange services to guests;
  • Providing Cash Advances and Foreign Currency Account Payments to guests;
  • Safe Audits daily and foreign currency audits;
  • Attending on board gaming activities and preparing final figures and audits;
  • Accounting duties as instructed by Chief Purser or Second Purser;
  • Assists, where necessary, in training new reception staff in front office operations;
  • Promotes and Participates in Signature Service Training Program
  • Monitor the practical application of the Company's policy, procedures and instructions.
  • Participate in crew and passenger safety drills according to instructions from ship’s command;
  • Comply with company safety and pollution prevention regulations;

 

EDUCATION

  • Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and NVS
  • Hospitality Background required;
  • Reception and Front Office background required;
  • Understanding of the highest level of service;
  • Excellent administrative skills;

 

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

  • Excellent communication skills.
  • Respect for all co-workers and guests
  • Pride in your work by creating positive energy, excitement and fun
  • Outgoing personality, open minded and flexible
  • Able to work 7 days a week
  • Demonstrate positive behaviors; smiling, being polite and courteous
  • Able to develop a camaraderie with team members
  • Ability to work in an international environment;
  • Ability to live in close quarters and share limited space with other cabin-mates
  • Ability to work under pressure and maintain a pleasant working environment
  • Excellent appearance
  • To be able to meet all pre joining requirements.

 

 

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